The Support reports give you the ability to make important data driven business decisions across multiple sites based on information about your cases.
Enterprise Reporting gives Operators access to insights across their business to actively manage cases, identify trends and opportunities to target and improve the number of cases raised.
This article covers:
Open Cases
Case Overview
Client Summary
Open Cases
Pie chart and list of all open cases across all your sites sorted in longest open date
Status Grouping - All cases open under a specific status
Drill down function - click on status group, chart or specific case to drill down
Export case data to csv format
Case Overview
Pie chart all cases opened and closed across all your sites
Select date range to retrieve data for period of interest
Cases Opened - Group by Type and Case Type
Cases Opened - Group by Type, Case Type and Resolution
Drill down function - click on grouping or chart to drill down
Export case data to csv format
Client Summary
Here you will be able to see a list of cases opened by client and type.
Select date range to retrieve data for period of interest
View cases opened by each
Export case data to csv format