By Aisha and 3 others4 authors5 articles
Connect - Raising a new caseHow to raise a new Connect support case and fill in the details we need to help you out
Raising a Support Case: How to describe your issue...This article describes how to describe your issue to help the essensys engineers get the fastest resolution
Viewing & commenting on support cases in ConnectHow to keep track of and update your currently open support cases in Connect
Creating / Tracking Support Enquiries With The essensys Success Team.This article explains the fastest and most effective methods of contacting the essensys success team when you have any issues or need help.
Troubleshooting email notifications are not being received from ConnectWhat to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect