As CentreCharge is now hosted on AWS Servers, you may need to update your RemoteApp / Desktop Connections in Windows to ensure proper functionality of the service. Please see the below information provided by Microsoft.

Verify which version of RDP you're using. To do this, start the Remote Desktop Connection client program (mstsc.exe), click the small Remote Desktop icon in the top-left corner of the application dialog box, and then select About. Verify that the "About" message indicates "Remote Desktop Protocol 8.1 supported." If it does you do not need to follow the instructions here, If the "About" message indicates "Remote Desktop Protocol 7.1 supported," install the following updates for to go to RDP 8.1:

Run the following updates in order, after you run the second update a restart will be required.

On 32-bit version windows:

  1. Update 1
  2. Update 2

On 64-bit version windows:

  1. Update 1
  2. Update 2

RDP 8.1 updates for Windows 7

These fixes update the Remote Desktop Services server-side roles and components that are built around Remote Desktop Protocol (RDP) 8.1. However, although updates are performed on the server-side infrastructure, the Remote Desktop Clients are often left untouched. This can cause performance and reliability issues. By default, older clients such as Windows 7 Service Pack 1 (SP1) are restricted to RDP 7.1 and do not provide the new features and improvements that are available in RDP 8.1. Therefore, we have released the RDP 8.1 client for Windows 7 to provide significant performance and reliability improvements when these clients are connected to RDS 2012 R2 environments. For more information on Windows Update, please see the dedicated FAQ from Microsoft.

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