CONNECT

Tim MacKenzie avatar Oliver Wycherley avatar Aisha Ali avatar +17
120 articles in this collection
Written by Tim MacKenzie, Oliver Wycherley, and Aisha Ali and 17 others
Connect Clients

Number Manager

Assign and control customer numbers with the Number Manager
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Written by Nojan Hassanzadeh
Updated over a week ago

Client Management in Connect

An overview of Connect's Client Manager page.
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

The New Client Wizard in Connect

How to use the New Client Wizard to successfully create a new client in Connect.
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Office Move in Connect

How to use the Office Move Wizard to move a client and their floor/switch ports within Connect.
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Creating and Managing Client Users in Connect

Adding users to Connect
Patrick Linahan avatar
Written by Patrick Linahan
Updated over a week ago

Activate/Suspend/Decommission Clients in Connect

Using the Edit Client function in Connect to change the status of a client, including suspension and decommission.
Patrick Linahan avatar
Written by Patrick Linahan
Updated over a week ago

Residential & Virtual Clients - Connect Client Conversion

How to convert clients in Connect between Residential and Virtual
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Managing Services in Connect

How to add, remove and manage client services in Connect
Brian Kavanagh avatar
Written by Brian Kavanagh
Updated over a week ago

Connect Service Guides

How to view and download client service guides in Connect
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Bandwidth Graphs in Connect

How to use Bandwidth Graphs to get information on client internet usage in Connect
colin jones avatar
Written by colin jones
Updated over a week ago

Bandwidth Pipes - Over Utilised (Maxed Out)

This article describes the available bandwidth categories for clients, how bandwidth works and what happens if it is over utilised
colin jones avatar
Written by colin jones
Updated over a week ago

Brivo and Connect Integration

What the current integration between Brivo and Connect provides
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Client owned Router/Firewall and Public IP

The difference between a managed and unmanaged network, and the steps to take to support it.
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

UK Network Overview for Clients

This article describes the overview of the essensys network to assist new or potential customers on their network choices
colin jones avatar
Written by colin jones
Updated over a week ago
Connect Telephone Manager

Connect login changes

Log into Connect using a username and password
Gaston Quinones avatar
Written by Gaston Quinones
Updated over a week ago

Introduction - Connect Telephone Manager

Familiarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

Adding a New Telephone to Connect: Step by Step

A full walk-through on how to provide a new desk phone to a client using Connect
Lisa Martin avatar
Written by Lisa Martin
Updated over a week ago

Edit & Activate Telephone Numbers in Connect

How to edit and activate telephone numbers in Connect
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Connect Features Setup - User Features

Switching user features on or off in Connect
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago

Resetting a Voicemail & Login PIN in Connect

How to reset PINs for voicemail and Connect login
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago

Logging In & Out of Phones using Connect

Remotely log numbers in and out of handsets using Connect
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Written by Nojan Hassanzadeh
Updated over a week ago

Connect Hunt Groups and Group Features

Using Hunt Groups and Group Features in Connect
Gaston Quinones avatar
Written by Gaston Quinones
Updated over a week ago

Main Number Hunt Group Configuration

A guide to setting up your main number in Connect
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Amending Mainline Phone Numbers in Connect

Article describing how to enable or disable main line phone numbers in Connect
Jack Bhullar avatar
Written by Jack Bhullar
Updated over a week ago

International Calling in Connect

Making international calls using Connect
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

Voicemail Greeting Options

This article describes how you set up your voicemail greeting
colin jones avatar
Written by colin jones
Updated over a week ago

The Connect Softphone

A complete guide to using the Connect Softphone
colin jones avatar
Written by colin jones
Updated over a week ago

Connect Telephone Handset User Guides

User Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink
Lisa Martin avatar
Written by Lisa Martin
Updated over a week ago

Call Forwarding

How to set up Call Forwarding for your telephone number via essensys Connect and your desk phone.
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Checking Your Voicemail

As well as how to remotely access your voicemail
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

Customised Hold Music

The process for adding customised hold music
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago
WiFi Secure Username & WiFi Set Up

Connect: Username Based Wi-Fi - Introduction

Getting started with your username based WiFi service using Connect
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

Wi-Fi Stats for Username Based Wi-Fi

Enhanced Wi-Fi analytics l Wi-Fi Secure, Lounge Wi-Fi, Guest Wi-Fi
Raluca Donea avatar
Written by Raluca Donea
Updated over a week ago

Connect Wi-Fi End User Assistance

Operate Connect: assistance for end user / members on Wi-Fi secure
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago

How to Change Wi-Fi Password

Find out how to change your Wi-Fi password
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Connect Lounge Wi-Fi

What the Lounge Wi-Fi service is in Connect and how to give your members access.
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Written by Nojan Hassanzadeh
Updated over a week ago

Connecting to Wi-Fi Secure

How to connect to Wi-Fi Secure, and further information about configuration for Windows devices
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Written by Nojan Hassanzadeh
Updated over a week ago

Connect: Adding and Managing Wi-Fi Users within Wi-Fi Manager

Adding users / members to Connect secure Wi-Fi with WiFi Manager
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Connect: Guest Wi-Fi

Using Guest WiFi via Connect
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago

Using Wireless Printers / Devices with Connect

Connecting wireless devices using Connect.
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

Manually Setup WiFi Secure on Windows

How to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

How to Connect Media Devices to Wi-Fi

What to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.
Stuart Stapley avatar
Written by Stuart Stapley
Updated over a week ago
Support - Networking

'No Internet' Troubleshooting Checklist for Connect

A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Slow Internet Troubleshooting Flowchart

A overview of the steps to troubleshoot issues with slow internet
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

WiFi - Wireless Access Point - What do the Lights Indicate?

This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)
colin jones avatar
Written by colin jones
Updated over a week ago

Slow Internet and Internet 'Drop outs' Detailed Troubleshooting

The detailed steps to take before reporting a slow internet or 'drop out' case
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

How to find your MAC address of Your Device

This article describes how to find a MAC address on your device
colin jones avatar
Written by colin jones
Updated over a week ago

How to Forget a Wireless Network - PC / Mac.

How to perform basic WiFi troubleshooting for an individual PC or Mac.
colin jones avatar
Written by colin jones
Updated over a week ago

How to find your IP Address

How to find your IP address quickly and easily
colin jones avatar
Written by colin jones
Updated over a week ago

How to Renew Your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Testing a Public IP Address in Connect

How to test a Public IP Address in Connect
Jessica Laperle avatar
Written by Jessica Laperle
Updated over a week ago

How to run a Ping Test

How to run a Ping Test to test your connection to a server
Edward Su avatar
Written by Edward Su
Updated over a week ago

How to set device to obtain an IP address automatically in Connect

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Printers - Scanning & Printer Issues

What to do if you have printer issues or issues with scan to email.
colin jones avatar
Written by colin jones
Updated over a week ago

DHCP

Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

VPN - Virtual Private Network

What is a VPN, how does it affect your network and why does it matter?
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago