If your handset shows VVX400 on the front display, first check the handset is definately connected to the switchport. To do this, please follow this article:
If the result shows a switchport, then please see this article...
If the result shows "No Port Found", you will need to:
Check that the switch port is set up correctly on Connect. Double check that the switch port is allocated to the correct client and is set up as a ‘Voice’ or ‘Voice/LAN/Internet’ port
Check the patching for this handset is correct
Try connecting the handset directly to the switchport, bypassing the floor port
If the issue persists, raise a case within Connect and copy the template below in to the Description voice and fill the details:
Telephone Number =
MAC Address =
The /// number (if applicable, this will be on the home screen of the handset) =
Switch port =
Error on the handset =
Description of the troubleshooting steps completed =