Before recording your voicemail greeting, first you need ask yourself a couple of questions to make sure the Voicemail Greeting is being recorded on the correct number and for the correct setting.

  1. What number do you want the greeting to be recorded on? This can either be set up your own number or the Main Number.
  2. When do you want the greeting to play? There are two options here. One option is to have a greeting for when you are on a call (Busy) or the other is if the call is not answered.

Once you know the above, you can access the voicemail you require. For accessing the voicemail on your handset, please see this article - Checking your Voicemail

Once you are logged in, you will be asked "To access your voicemail box, press 1" select OPTION 1. DO NOT SELECT OPTION 3.

After selecting OPTION 1, you will be presented with the following options (The greeting options are in bold):

Option 1 - "To listen to your messages"
Option 2 - "To change your mailbox busy greeting" - If you are on a call or on Do Not Disturb, this message will play
Option 3 - "To change your mailbox no answer greeting" - If you are away, this message will play
Option 5 - "To compose and send a new message"
Option 7 - "To delete all messages" - Please be cautious with this option as once deleted, voicemails cannot be recovered
Option 8 - "To record you name"
Option * - "To go to the voicemail system"
Option # - "To repeat this menu"

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