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Benefits of introducing a softphone app
Benefits of introducing a softphone app

Technology that improves member experience

Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

In coworking and flex-space working environments, it’s critical that operators provide their tenants with technology that helps them remain productive while away from their desks. A softphone can help differentiate your workspace offering while delivering an excellent member experience.

With the influx of corporate adoption of coworking, operators are increasingly looking to expand their services offering to include VOIP phone solutions to cater to the demanding requirements of corporate tenants. The more capabilities you enable your tenants with, the happier they’ll be. To set yourself apart from competition and delight members, here are the benefits of introducing a softphone app into your flexible workspace.

What is a Softphone?

A softphone is a software application on your computer or mobile device that you can use to make phone calls over the Internet. Rather than relying on a traditional telephone line network, softphones use VoIP (Voice over Internet Protocol) to send and receive calls and manage contacts all from the same interface screen. VoIP is simply the technology that converts your voice into data so it can be carried through a data network, like the Internet.

The move to Unified Communications by businesses around the world is unstoppable, according to an April 2016 study by Credence Research — workers are increasingly demanding packaged mobile solutions, and that demand will grow steadily through 2022. The softphone smartphone app is becoming an increasingly favoured choice for workers.

Benefits of Introducing the Softphone App

  • Extra revenue stream – A softphone app will make it easy for your members to communicate from anywhere whilst building a new, consistent revenue stream for your flexible workspace. You can set your own price and bundle voice options to make your offering competitive and better position your business.

  • Differentiation in a competitive market – Enhance your customer offering and delight your members by providing an extensive communication package. You can even further differentiate your coworking workspace and reinforce your brand reputation by having a custom branded softphone app. In the competitive flexible workspace market you need to be offering members the best of the best technology and take your offering to the next level to outperform the competition.

  • Ease of use for coworking operators and members – Because members are able to use their existing landline number, softphone configuration and installation is simple and quick. Members only have to download the app and login once. A hassle-free solution means excellent member experience, ultimately resulting in greater customer retention rates.

Most Importantly, how does a Softphone Benefit your Members?

  • Seamless, simple and secure

  • Easy to use, fast and reliable

  • Cost-effective – communicate globally, pay locally

  • Full integration with contacts – saves time and effort of manually entering contact data

  • Best in class call quality over Wi-Fi – no need to worry about poor cellular signal

  • Geographic flexibility and mobility – stay connected everywhere

  • Flexibility – access the app from anywhere at any time on any internet-enabled device

  • No hassle – there’s no need to source a separate supplier

  • Business efficiency – decrease on hold time with the ability to answer from any place

By nature of the constantly evolving workplace, tenants and members increasingly value space, services, and amenities that are malleable to their varying business and personal needs. Integrating flexibility into your tech services offering drives greater margins and results in happier customers, which long-term equates to greater retention and greater revenue. Infrastructure that supports VoIP solutions drives value to your members, money to your bottom line and better positions your workspace for growth.

With the essensys softphone app you can make and receive calls from anywhere in the world using your landline telephone number over your mobile 3G, 4G and Wi-Fi networks. Operators can manage member’s call activity and automatically bill them through. Get started here.

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