Connect Glossary

Common Connect Terms and their Definition

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Written by Stuart
Updated over a week ago

Bandwidth - Bandwidth is measured as the amount of data that can be transferred from one point to another within a network in a specific amount of time. Typically, bandwidth is measured in Mega-bits per second (Mbps). You'll often hear this term when troubleshooting slow internet speeds. We have a guide here on how to use the bandwidth reports within connect.

Branding - The branding of Connect, and any outgoing emails sent from the system. We have a guide on what can be changed here.

Billing Ref - This is a unique billing reference per customer. This reference will be used for both invoices and billing reports. If left blank upon setup, Connect will automatically create a billing ref. You can also set your own billing reference to match your accounting systems. It's worth noting; if using our Operate product, you need to make sure that the Account Ref in Operate also matches within Connect.

Client - These refer to the tenant (Or virtual tenant) companies within your centre. Any company that wishes to use your services will need to be created within Connect. We have a guide here for creating your clients: Residential or Virtual.

Comment - A case comment can be made within Connect. Please see this guide here.

Comms Room - Your Comms Room (Also commonly referred to as an IT closet) hold all of your patch panels, switches and other network equipment. To understand this further see this guide here.

Data Port List - A Data Port List to show you all Floor Ports that have been created within Connect in the Building Manager. To understand this further, please see this guide here.

DDI/DID - A DDI or Direct Dial In or Direct Dial Inward is a number provided to a client, so they can use this on their Handset/Softphone provided by essensys.

Download - You're taking data from elsewhere and putting it onto your device, essentially bringing it "down" from the internet.

End Date - This date is not related to provision of service but is used to manage room allocation. As an example, if the client was past their end date, you cannot complete the Office Move wizard for the client.

Firewall - In Networking and Computing, a firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. If a client does require for changes to be made to our firewall they would require a Public IP. Please see this guide here.

Floor Port - A Floor Port is a port within your Floor Box and then patched in your Comms Room (see guide here) which you can connect any Internet Device capable to use a Network Cable or an IP Telephone. They are also created within Connect which is explained further in this guide here.

IP Address - Every machine on a network has a unique identifier. Just as you would address a letter to send in the mail, computers use the unique identifier to send data to specific computers on a network. Most networks today, including all computers on the internet, use the TCP/IP protocol as the standard for how to communicate on the network. In the TCP/IP protocol, the unique identifier for a computer is called its IP address.

IT Cabinet - Your IT Cabinet holds all of your Patch Panels, Switches and other network equipment. To understand this further see this guide here.

MAC Address - A MAC address is the unique identifier that is assigned by the manufacturer to a piece of network hardware (like a wireless card or an ethernet card of the Machine). MAC stands for Media Access Control, and each identifier is intended to be unique to a particular device.

Office - Offices can be created in Building Manager where Floor Ports are created and assigned switch ports, they are then assigned to clients either when created via the New Client Wizard or assigned via the Office Move or Add/Remove Offices.

Patch Panel - Patch panels bundle multiple network ports together to connect incoming and outgoing lines — including those for local area networks, electronics, electrical systems and communications. To understand how Patching and Patch Panels further see this guide below.

Public IP - A Public IP address is normally used by clients with their own Router/Firewall as it's provided as an unmanaged network by essensys. To understand this further please see this guide here.

SSID - Service Set Identifiers or SSID is the technical term for a network name. When you set up a wireless network, you give it a name to distinguish it from other networks in your area. You'll see this name when you connect your computer to your wireless network. For most of your buildings, there will be 3 SSIDs available: WiFi Secure, WiFi MAC and WiFi Guest

Status - Clients can be either Suspended, Active or Scheduled to be activated.

Start Date - Start date is the date the client is made activate within Connect.

Support Cases - A Support Case can be raised in Connect. To understand how to raise a case or in what scenario you would need to raise one see this guide here.

Switch - A switch is used to connect your devices such as Laptops, PC, essensys supplied handsets and clients' own handsets. They would normally be found in your Comms Room or IT Cabinet. To understand what this would look like please see this guide here.

Switch port - A switch port can be found on a Switch you would normally plug this from the switch port to a floor port or to a client's device.

Total Workstations - You can add Total Workstations to an Office created within Connect. This can be done in our Building Manager section. Please see this guide here for further information.

Threshold - or Bandwidth Threshold is the limit to which the Shared Service or Dedicated Bandwidth limit is set. Please see this guide here to understand the Bandwidth Graphs further.

Tariff - A Telephone Tariff can be added to clients when they are created via the New Client Wizard or managed going forward within the Edit Client section. To understand Tariffs further please see this guide here.

VLAN - Or Virtual LAN is any broadcast domain that is partitioned and isolated in a computer network at the data link layer. In basic terms, each client within Connect with an Internet Service would be assigned their own VLAN. This allows the client to have their own secure managed network which other clients cannot see into.

Wi-Fi Device/MAC - Wi-Fi Device or MAC are essensys managed Wi-Fi Solutions. These are used for devices such as Printer's, Amazon Alexa's. Please see this guide here for further information.

Wi-Fi Guest - Wi-Fi Guest is an essensys managed Wi-Fi Solution as when device's connected they are brought to a Landing Page and asked to enter their contact details, please see this guide here to understand this further.

Wi-Fi Secure - Wi-Fi Secure is where any PC/Laptop/Mobile Phone/ Tablet can connect to the Wi-Fi to understand how to activate or reset Wi-Fi Secure login details please see this guide here.

Upload - Upload is loading the data "upward" to the internet.

Users - A user can either be a Team Member User or a Client User. This can be defined as a T2 User or a T1 User. Please see this guide here.

VPN - A VPN or Virtual Private Network allows users to create a secure connection to another network over the internet. Some clients that require to have their own VPN setup may require a Public IP. Please see this guide here on how to set up and provision a Public IP within Connect.

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