If you have issues with calls following the numbers being ported into essensys then please follow these steps

Step 1

Check the number is listed on the client's Telephone Manager page.

If it is not, raise a case for essensys to add the number to the account. If it is listed, continue to Step 2.

Step 2

Is the number active on the client's Telephone Manager page?

If not, make sure the appropriate telephone package has been added to the client account and activated.

If it is, check that the number is logged into a handset, or a call forward is in place within Telephone Manager.

If you are still experiencing issues, continue to Step 3.

Step 3

Log a case with the following information:

- Number you're having problems with

- Is this a main number?

- Direction of calls that are problematic - inbound, outbound, internal?

- Is the problem with landline or mobile calls?

- At least 2 call examples (number calling from, number calling to, date, time, what happens)

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