Prerequisites:

Overview of the Accounts Receivable Process

Adding a Bounced Check is useful when a customer's payment transaction fails. 

To create a bounced check record for one of your customers, go to Invoicing > Accounts Receivable and select the customer that you need to add this for.

Usually, when you need to add a bounced check, you will have a paid invoice - meaning a record corresponding to the invoice and one to the payment. None will have an outstanding amount. Here is an example below. 

To add a bounced check, click the corresponding button on the right side of the screen. 

  1. Select the Date of the bounced check.
  2. Enter a Reference. This will be visible on your accounts receivable screen and will represent the title of your transaction.
  3. Add comments if needed.
  4. Select a GL code.
  5. Enter the Amount that is outstanding.
  6. Notice that the amount is being displayed below, as unallocated.

Next, you will need to remove the original payment allocation from the invoice. To do so, find the payment within your transactions list. 

Click the Payment Received button to edit the record.

Now remove the amount allocation from the invoice (1) and add it to the bounced check (2).

Once you do so, the initial invoice will become outstanding.

Your transactions list will also show the invoice as outstanding and the amount will be added to the balance, since it is owed to you by the customer.

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