When you create or edit an occupier user in the essensys Platform, you have the option to create a user account for them. This entitles the user to access the essensys Occupier Experience; that is, to sign in to and use a portal and mobile app to manage their own details and services, or, if they are an admin user, to manage more details and services for both themselves and other users with the same occupier.
This topic describes the access that occupier users or admins will have when they sign in their portal or mobile app, so that you can select the appropriate options when you create their user accounts.
essensys Occupier Experience
When you are creating a user account, there may be options to XXX
XXX App and Portal
XXX User and admin
The following table compares the call or user features that can be set by the operator in the platform's extension features page, and by the occupier in experience's Telephony panel.
Note: The occupier user is only able to modify settings that are specific to the user experience.
Platform / Portal / Mobile App?
Require an authorization code to make a non-emergency call from this number.
Enable voicemail and voicemail to email.
Forward calls to an alternative number in different circumstances (always, busy, when not answered).
Call waiting (CW)
Receive a signal that indicates that someone has called you while you are engaged in another call.
Do Not Disturb (DND)
All calls received for this number are redirected.
Calling Line ID (CLI)
Override the number that is displayed as this phone number's caller ID on outbound calls.
Hide Caller ID
Hide your outgoing Caller ID when you call another number.
Music on Hold (MOH)
Play recorded music to callers who have been placed on hold.
Anonymous Caller Rejection (ACR)
Reject calls from callers who have blocked their caller ID information.
Tel: Features is for a single user. What about multi user?
Tel: Can we guarantee all users see this?
What do we need to do between creating the customized portal / app and selecting this toggle option to make the user get an invite with a link to the custom location?