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This article describes what you need to do when one of the Primary or Backup circuits for the site is down

Site Circuit Down Checklist

Guide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment

A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect

This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)

This article describes how to find a MAC address on your device

Troubleshoot WiFi disconnections and slow WiFi Performance

How to perform basic WiFi troubleshooting for an individual PC or Mac.

How to find your IP address quickly and easily

Connect: How to tell your Windows or Apple computer to refresh your IP address.

How to run a Ping Test to test your connection to a server

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP

What to do if you have printer issues or issues with scan to email.

How to add a printer to your computer by IP address

What is a VPN, how does it affect your network and why does it matter?

Find answers and get help from Intercom Support and Community Experts

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