By Aisha and 3 others4 authors13 articles
Site Circuit Down ChecklistThis article describes what you need to do when one of the Primary or Backup circuits for the site is down
Communal Device NetworkGuide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment
Troubleshooting 'No Internet' Checklist for ConnectA guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect
WiFi - Wireless Access Point - What do the Lights Indicate?This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)
How to find your MAC address of Your DeviceThis article describes how to find a MAC address on your device
WiFi TroubleshootingTroubleshoot WiFi disconnections and slow WiFi Performance
How to Forget a Wireless Network - PC / Mac.How to perform basic WiFi troubleshooting for an individual PC or Mac.
How to find your IP AddressHow to find your IP address quickly and easily
How to Renew Your IP AddressConnect: How to tell your Windows or Apple computer to refresh your IP address.
How to run a Ping TestHow to run a Ping Test to test your connection to a server
Printers - Scanning & Printer IssuesWhat to do if you have printer issues or issues with scan to email.
VPN - Virtual Private NetworkWhat is a VPN, how does it affect your network and why does it matter?
DHCPWhat is DHCP and what is it used for?