# essensys Help Center

> Help center for essensys

## English

### essensys Platform

- [essensys Platform - Dashboard](https://support.essensys.tech/en/articles/6249516-essensys-platform-dashboard.md): How do I view the dashboard? | Occupancy | Wi-Fi usage | Top performing services | Network | Bandwidth usage | Analytics
- [essensys Platform - Occupier management](https://support.essensys.tech/en/articles/6324388-essensys-platform-occupier-management.md): How do I create and manage occupier details? | Tenant | Occupier | Contracts | Services | Users | Wi-Fi | Call charges | Telephony
- [Ask JEFF](https://support.essensys.tech/en/articles/14340120-ask-jeff.md): Learn about JEFF and understand what makes it work.
- [SOC2 and ISO Reports](https://support.essensys.tech/en/articles/12495226-soc2-and-iso-reports.md): SOC2 - ISO
- [essensys Platform - Network management](https://support.essensys.tech/en/articles/6318493-essensys-platform-network-management.md): How is Network Infrastructure modeled to enable service provisioning? | Switch | Switch ports | Floor ports | Network | Site Telephony |
- [essensys Platform - Network management - Wi-Fi Overview](https://support.essensys.tech/en/articles/6020153-essensys-platform-network-management-wi-fi-overview.md): How do I decide which Wi-Fi Network suits the connecting device? | Wi-Fi Secure, Wi-Fi Guest, Wi-Fi Device, and Wi-Fi MAC | Concept
- [essensys Platform - Network - Manage bandwidth allocation](https://support.essensys.tech/en/articles/10757200-essensys-platform-network-manage-bandwidth-allocation.md): Increase or decrease bandwidth allocation for Occupier, Guest Wi-Fi or Operator | Bandwidth | Occupier | Account | Internet speed |
- [How to Set Your Device to Always Use 5GHz network connection](https://support.essensys.tech/en/articles/12299490-how-to-set-your-device-to-always-use-5ghz-network-connection.md): How to set your device between 2.4Ghz and stay connected on 5Ghz
- [essensys Platform - Occupier setup \(New client\)](https://support.essensys.tech/en/articles/7333005-essensys-platform-occupier-setup-new-client.md): How do I create a new occupier and set up their spaces and services?
- [essensys Platform - Manage contracts](https://support.essensys.tech/en/articles/7234341-essensys-platform-manage-contracts.md): How do I update the details of an existing contract? | Occupier | Dates and basic details |
- [essensys Platform - Update space occupancies \(Space move\)](https://support.essensys.tech/en/articles/8030988-essensys-platform-update-space-occupancies-space-move.md): How do I add a new occupancy? | Guided occupier | Add space | Remove space | Space move
- [essensys Platform - Service guide](https://support.essensys.tech/en/articles/6583248-essensys-platform-service-guide.md): How do I access a service, set up, and usage guide for an occupier contract? | Contract | Service guide | telephony | Wi-Fi | Welcome pack
- [essensys Platform - Manage services](https://support.essensys.tech/en/articles/6047155-essensys-platform-manage-services.md): How do I add and manage services for my occupier? | Voice and Internet | Call features | Tariff | Service Level | Bandwidth | Public IP |
- [essensys Platform - Occupier management - Understanding voice services](https://support.essensys.tech/en/articles/7966106-essensys-platform-occupier-management-understanding-voice-services.md): How are voice services managed from essensys Platform? | Add services | Manage services | Post-creation configuration | Automatic allocation
- [essensys Platform - Create users](https://support.essensys.tech/en/articles/6249303-essensys-platform-create-users.md): How do I create occupier users? | occupier | Create user | assigned telephony | sites | Wi-Fi Secure | experience access
- [essensys Platform - Create users in bulk](https://support.essensys.tech/en/articles/6041068-essensys-platform-create-users-in-bulk.md): How do I create occupier users in bulk? | occupier | Create user | Smart Access | Wi-Fi Secure | Bulk Users | On-boarding |
- [essensys Platform - Occupier management - Edit users in bulk](https://support.essensys.tech/en/articles/6886529-essensys-platform-occupier-management-edit-users-in-bulk.md)
- [essensys Platform - Occupier management - Delete users in bulk](https://support.essensys.tech/en/articles/7865894-essensys-platform-occupier-management-delete-users-in-bulk.md): How do I delete a group of selected users in bulk? | Occupier user | Delete |
- [essensys Platform - Occupier management - User Wi-Fi history](https://support.essensys.tech/en/articles/7226986-essensys-platform-occupier-management-user-wi-fi-history.md): How do I view details of an occupier user's Wi-Fi use? | Wi-Fi Secure | Reports | Wi-Fi homesite | Roaming
- [essensys Platform - Occupier management - Call charges](https://support.essensys.tech/en/articles/6618200-essensys-platform-occupier-management-call-charges.md): How do I view details of an occupier's call charges?
- [essensys Platform - Network management - Add and Connect Wi-Fi devices](https://support.essensys.tech/en/articles/6261918-essensys-platform-network-management-add-and-connect-wi-fi-devices.md): How do I connect my shared devices to the Wi-Fi device network? | Wifi Device | Wifi MAC | shared | Operator Account | Occupier | Communal
- [essensys Platform - Network info](https://support.essensys.tech/en/articles/6518709-essensys-platform-network-info.md): How do I find out the network details for an occupier at a particular site? | Public IP | Private IP | Occupier VLAN | Disable DHCP |
- [essensys Platform - Occupier config](https://support.essensys.tech/en/articles/7966116-essensys-platform-occupier-config.md): How do I manage the basic configuration for an occupier? | Change name | Update billing reference | Change external IDs
- [essensys Platform - Occupier management - Occupier site move](https://support.essensys.tech/en/articles/8385524-essensys-platform-occupier-management-occupier-site-move.md)
- [essensys Platform - Decommissioning an occupier](https://support.essensys.tech/en/articles/6927591-essensys-platform-decommissioning-an-occupier.md): How do I decommission an occupier across all sites? | Delete occupier devices and users | End contracts, occupancies, and services |
- [essensys Platform - Occupier management - Platform search for users](https://support.essensys.tech/en/articles/7183228-essensys-platform-occupier-management-platform-search-for-users.md): How do I jump to details of a particular occupier user from any page in the platform? | Occupier user | Platform search | Quick
- [essensys Platform - Inactive Contract](https://support.essensys.tech/en/articles/10702036-essensys-platform-inactive-contract.md): Why does an occupier have an inactive Contract against their services.
- [essensys Platform - Infrastructure management - Space management](https://support.essensys.tech/en/articles/6310007-essensys-platform-infrastructure-management-space-management.md): What is Space Management in the essensys Platform? | Digital Twin | Sites, Floors, and Spaces | First Steps
- [essensys Platform - Infrastructure management - Manage site](https://support.essensys.tech/en/articles/6302642-essensys-platform-infrastructure-management-manage-site.md): How do I view and manage details of a site or sites? | Digital Twin | Create Site | Manage Site
- [essensys Platform - Infrastructure management - Manage site - Key contacts](https://support.essensys.tech/en/articles/7207010-essensys-platform-infrastructure-management-manage-site-key-contacts.md): How do I manage contact details for emergency and routine notifications? | Site key contact | Maintenance contact
- [essensys Platform - Infrastructure management - Create floors](https://support.essensys.tech/en/articles/6300466-essensys-platform-infrastructure-management-create-floors.md): How do I model each of the floors at my Site? | Floor | Digital twin | Space management
- [essensys Platform - Infrastructure management - Manage switches](https://support.essensys.tech/en/articles/6020144-essensys-platform-infrastructure-management-manage-switches.md): How do I manage the switches that are modeled in the essensys Platform? | Network infra | Slot | Rack | Switch Port | List
- [essensys Platform - Infrastructure management - Create spaces](https://support.essensys.tech/en/articles/6306932-essensys-platform-infrastructure-management-create-spaces.md): How do I add one or more spaces to my floor? | Digital twin | Offices | Utility areas | Desks | Meeting Rooms
- [essensys Platform - Infrastructure Management - Configure spaces](https://support.essensys.tech/en/articles/6312454-essensys-platform-infrastructure-management-configure-spaces.md): How do I configure a space? | Office | Meeting Room | Desk | Space management | Digital twin | Pricing | Space tags | Image
- [essensys Platform - Infrastructure management - Export site occupancies](https://support.essensys.tech/en/articles/6975920-essensys-platform-infrastructure-management-export-site-occupancies.md): How do I report on the occupancies at a given site? | CSV | Export | Leases and Occupiers
- [essensys Platform - Infrastructure - Manage Floor Ports](https://support.essensys.tech/en/articles/6020145-essensys-platform-infrastructure-manage-floor-ports.md): How do I view and make changes to the Floor Ports in each Space? | Patch Ports | Floor Ports | Internet and Voice services | Telephony
- [essensys Platform - Infrastructure Management - Monitoring Tasks](https://support.essensys.tech/en/articles/6660870-essensys-platform-infrastructure-management-monitoring-tasks.md): How do I monitor the tasks being processed by the system? | Service activation | Switch management | Telephony | Tasks
- [essensys Platform - Infrastructure - Public IP](https://support.essensys.tech/en/articles/14120817-essensys-platform-infrastructure-public-ip.md): Public IP address management | Public IP assignment | Public IP unassign | Public IP stock
- [essensys Platform - Infrastructure Management - View Pricebooks](https://support.essensys.tech/en/articles/6292047-essensys-platform-infrastructure-management-view-pricebooks.md): How do I view the pricebook details? | Service Prices | Public IP, Bandwidth, Voice, and Other Service Prices |
- [essensys Platform - Infrastructure Management - ARP Table](https://support.essensys.tech/en/articles/15480687-essensys-platform-infrastructure-management-arp-table.md): How do I use the ARP table
- [essensys Platform - Telephony](https://support.essensys.tech/en/articles/6363840-essensys-platform-telephony.md): How do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number
- [essensys Platform - Telephony - Site numbers](https://support.essensys.tech/en/articles/6158610-essensys-platform-telephony-site-numbers.md): How do I view provisioned phone numbers at a site? | Manage site telephony | Nominate as main | Allocate / Reserve | Activate
- [essensys Platform - Telephony - Main number details](https://support.essensys.tech/en/articles/6387118-essensys-platform-telephony-main-number-details.md): How should I configure a main number? | Allocated Main Number | Occupier or Operator | Call handling | Main Number settings |
- [essensys Platform - Telephony - Main number details - View all details](https://support.essensys.tech/en/articles/7000009-essensys-platform-telephony-main-number-details-view-all-details.md): How do I view a summary of the current settings for a main number? | Summary | View all details | Controls | Main number
- [essensys Platform - Telephony - Main number details - Activate](https://support.essensys.tech/en/articles/6967525-essensys-platform-telephony-main-number-details-activate.md): How do I make my main number "live", so people can call my organization? | Main number | Reception | Call handling, operator or occupier |
- [essensys Platform - Telephony - Main number details - Call settings](https://support.essensys.tech/en/articles/6956592-essensys-platform-telephony-main-number-details-call-settings.md): How do I determine the call handling for calls arriving at the main number? | Call settings | in / out of hours | in space | main reception
- [essensys Platform - Telephony - Main number details - In space hunt group](https://support.essensys.tech/en/articles/6957053-essensys-platform-telephony-main-number-details-in-space-hunt-group.md): How do I configure the numbers in my in space hunt group? | Main number | Simultaneous ring | Hunt group extensions
- [essensys Platform - Telephony - Main number details - Greetings](https://support.essensys.tech/en/articles/6957057-essensys-platform-telephony-main-number-details-greetings.md): How do I configure the greetings information for main reception? | Greeting | Comment | Evo
- [essensys Platform - Telephony - Phone number details](https://support.essensys.tech/en/articles/6418070-essensys-platform-telephony-phone-number-details.md): How do I activate and configure my phone numbers? | Phone numbers | Configure | Activate | User Features | Occupier | Operator | Assign
- [essensys Platform - Telephony - Phone number details - View all details](https://support.essensys.tech/en/articles/6804627-essensys-platform-telephony-phone-number-details-view-all-details.md): How do I view a summary of the current settings for a phone number? | Summary | View all details | Controls
- [essensys Platform - Telephony - Phone number details - Activate](https://support.essensys.tech/en/articles/6796931-essensys-platform-telephony-phone-number-details-activate.md): How do I activate a phone number? | Enable voice service use | Consume voice services | Activate | Deactivate
- [essensys Platform - Telephony - Phone number details - Assign to a user or team member](https://support.essensys.tech/en/articles/6799391-essensys-platform-telephony-phone-number-details-assign-to-a-user-or-team-member.md): How do I assign a phone number to a user or team member? | Assign | Unassign | occupier user | operator / account team member
- [essensys Platform - Telephony - Phone number details - Name the handset \(label\)](https://support.essensys.tech/en/articles/6790061-essensys-platform-telephony-phone-number-details-name-the-handset-label.md): How do I define a name to display on the handset associated with my phone number? | Edit assigned label | First / last name | Label 1 / 2
- [essensys Platform - Telephony - Phone number details - Device setup](https://support.essensys.tech/en/articles/6804529-essensys-platform-telephony-phone-number-details-device-setup.md): How do I view my phone number's handset details and device type? | Phone MAC Address | Device type
- [essensys Platform - Telephony - Phone number details - Set extension features](https://support.essensys.tech/en/articles/6786482-essensys-platform-telephony-phone-number-details-set-extension-features.md): How do I configure phone number features? | Extension features | Voicemail settings | Call forwarding | Call settings
- [essensys Platform - Telephony - Phone number details - Enable softphone](https://support.essensys.tech/en/articles/6803425-essensys-platform-telephony-phone-number-details-enable-softphone.md): How do I enable my phone number to work with a softphone app? | Phone number | Enable | Softphone
- [essensys Platform - Telephony - Phone number details - Login / Logout of handset](https://support.essensys.tech/en/articles/6817066-essensys-platform-telephony-phone-number-details-login-logout-of-handset.md): How do I log in a telephone number into a handset?
- [essensys Platform - Telephony - Reset PIN](https://support.essensys.tech/en/articles/6615619-essensys-platform-telephony-reset-pin.md): How do I reset a telephony PIN back to its default value? | Locked PIN | Default PIN | Voicemail, Handset, and Voice Portal PIN
- [essensys Platform - Telephony - Status Reference](https://support.essensys.tech/en/articles/6235783-essensys-platform-telephony-status-reference.md): A summary of the statuses that may be associated with a particular main number or phone number in the essensys platform
- [essensys Platform - Telephony - Recording your Voicemail Messages](https://support.essensys.tech/en/articles/9317757-essensys-platform-telephony-recording-your-voicemail-messages.md): How do I record my voicemail on my essensys provided handset?
- [essensys Platform - Telephony - Number Porting](https://support.essensys.tech/en/articles/458640-essensys-platform-telephony-number-porting.md): Number Porting | UK | US |
- [essensys Platform - Telephony CNAM - Caller ID Name \(US Only\)](https://support.essensys.tech/en/articles/458620-essensys-platform-telephony-cnam-caller-id-name-us-only.md): Using Caller ID Names in Platform
- [essensys Platform - Telephony - Phone number details - Resetting softphone password](https://support.essensys.tech/en/articles/10708983-essensys-platform-telephony-phone-number-details-resetting-softphone-password.md): How to reset password for the softphone app? | Phone number | Password | Softphone
- [essensys Platform - Account management](https://support.essensys.tech/en/articles/6324404-essensys-platform-account-management.md): How do I create and manage Account details? | Landlord | Operator | Team Member | Services | Telephony
- [essensys Platform - Account - Team member management](https://support.essensys.tech/en/articles/6244320-essensys-platform-account-team-member-management.md): How do I view and manage details of users that are members of the operator team? | Team member | Account | operator | Create user
- [essensys Platform - Account - Add services](https://support.essensys.tech/en/articles/6992519-essensys-platform-account-add-services.md): How do I assign services for the operator account? | Voice and Internet | Call features | Tariff | Service Level | Bandwidth | Public IP |
- [essensys Platform - Account - Operator key contacts](https://support.essensys.tech/en/articles/7901828-essensys-platform-account-operator-key-contacts.md): How do I manage contact details for emergency and routine notifications? | Operator key contact | Multiple sites
- [essensys Platform - Reports](https://support.essensys.tech/en/articles/7025405-essensys-platform-reports.md): How do I create a report that lets me analyze service usage across my occupier sites? | Wi-Fi Reports | Services Reports
- [essensys Platform - Reports - Wi-Fi Secure roaming report](https://support.essensys.tech/en/articles/7257408-essensys-platform-reports-wi-fi-secure-roaming-report.md): How many users connect to Wi-Fi Secure network at sites other than their homesite? | Roaming | Occupier users | Account team members |
- [essensys Platform - Reports - Count of Wi-Fi Users](https://support.essensys.tech/en/articles/7176338-essensys-platform-reports-count-of-wi-fi-users.md): How many users are connecting to the Wi-Fi Secure network at my sites? | Occupier user | Account team member | Count
- [essensys Platform - Reports - Secure Wi-Fi overview](https://support.essensys.tech/en/articles/7193806-essensys-platform-reports-secure-wi-fi-overview.md): How do I view a summary of connections to the Wi-Fi Secure network? | Users | Wi-Fi Secure | Occupier users, Account team members, Roaming |
- [essensys Platform - Reports - Secure Wi-Fi detail](https://support.essensys.tech/en/articles/7193810-essensys-platform-reports-secure-wi-fi-detail.md): How do I view details of connections to the Wi-Fi Secure network? | Secure Wi-Fi | bandwidth, time online | Detail | Download | CSV
- [essensys Platform - Reports - Guest Wi-Fi overview](https://support.essensys.tech/en/articles/7178575-essensys-platform-reports-guest-wi-fi-overview.md): How do I report on the devices connecting to the Wi-Fi Guest network at my sites? | Wi-Fi Guest | bandwidth, time online | Summary
- [essensys Platform - Reports - Guest Wi-Fi detail](https://support.essensys.tech/en/articles/7178587-essensys-platform-reports-guest-wi-fi-detail.md): How do I view details of connections to the Wi-Fi Guest network? | Guest Wi-Fi | MAC, bandwidth, time online | Detail | Download | CSV
- [essensys Platform - Reports - Wi-Fi heatmap](https://support.essensys.tech/en/articles/7203672-essensys-platform-reports-wi-fi-heatmap.md): How can I monitor the patterns of use on the Wi-Fi Secure network across my sites? | Heatmap | Patterns of use | Wi-Fi Secure |
- [essensys Platform - Reports - Active services](https://support.essensys.tech/en/articles/7475497-essensys-platform-reports-active-services.md): How do I report on the currently active services at my sites? | Infrastructure | Pricebook | Sites
- [essensys Platform - Reports - Bandwidth usage summary](https://support.essensys.tech/en/articles/7025571-essensys-platform-reports-bandwidth-usage-summary.md): How do I analyse the bandwidth usage at my sites? | Upload | Download | Summary | Total
- [essensys Platform - Reports - Bandwidth usage by client](https://support.essensys.tech/en/articles/7065022-essensys-platform-reports-bandwidth-usage-by-client.md): How do I monitor shared pipe use by clients? | How do I know if a shared pipe is over-utilized? | Occupier or operator use | Shared pipes |
- [essensys Platform - Reports - Bandwidth usage by application](https://support.essensys.tech/en/articles/7065028-essensys-platform-reports-bandwidth-usage-by-application.md): How do I know which of an occupier's applications are using the most bandwidth? | Application | Protocol |
- [essensys Platform - Reports - Service status](https://support.essensys.tech/en/articles/7025478-essensys-platform-reports-service-status.md): How do I view the real-time network status across multiple sites? | How do I view the primary and backup circuit health at each site? |
- [essensys Platform - Reports - Billing](https://support.essensys.tech/en/articles/6998894-essensys-platform-reports-billing.md): How do I create billing reports that reflect the call charges for occupiers or operators at my sites? | Billing services | Occupier summary
- [essensys Platform - Branding](https://support.essensys.tech/en/articles/6324431-essensys-platform-branding.md): How do I customize my pages to reflect my branding? | White label | essensys Platform | Guest Wi-Fi Sign in | Mobile App | Landlord
- [essensys Platform - Branding - White labeling](https://support.essensys.tech/en/articles/6126989-essensys-platform-branding-white-labeling.md): How do I make the essensys Platform match my brand or corporate identity? | Operator Identity | Platform, portal, and service guide branding
- [essensys Platform - Branding - Guest Wi-Fi branding](https://support.essensys.tech/en/articles/6047360-essensys-platform-branding-guest-wi-fi-branding.md): How do I brand the Guest Wi-Fi sign in experience for users at a site? | Guest Wi-Fi | Branding | Customize |
- [essensys Platform - Branding - Customizing your Mobile App](https://support.essensys.tech/en/articles/6243998-essensys-platform-branding-customizing-your-mobile-app.md): How do I create a customized and branded version of the mobile app? | Branding | Logos | App Store |
- [essensys Platform - Access Management module](https://support.essensys.tech/en/articles/6324458-essensys-platform-access-management-module.md): How do I use the optional Access Management module? | Door access | Access logging | Groups | Occupier, Operator, and Access users
- [essensys Platform - Access Management - Doors](https://support.essensys.tech/en/articles/6249022-essensys-platform-access-management-doors.md): How do I configure the settings for doors? | Smart Access | Online door schedule | Door and device identifiers | Alarms | Enable
- [essensys Platform - Access Management - Assign direct doors to spaces](https://support.essensys.tech/en/articles/6985045-essensys-platform-access-management-assign-direct-doors-to-spaces.md): How do I indicate where my door is located? | Assign space | Direct Door | Not assigned
- [essensys Platform - Access Management - Groups](https://support.essensys.tech/en/articles/6345340-essensys-platform-access-management-groups.md): How do I create a group that maps users and doors for Access Management? | User Access | Access Management | Open Doors | Site Access
- [essensys Platform - Access Management - Access users](https://support.essensys.tech/en/articles/6358878-essensys-platform-access-management-access-users.md): How do I create a user who can only access spaces? | Doors | Access Users |
- [essensys Platform - Access Management - Occupier users](https://support.essensys.tech/en/articles/6995649-essensys-platform-access-management-occupier-users.md): How do I grant access to my occupier users? | Add or Edit Occupier User | Activate access control | Offline access | Card ID | Access groups
- [essensys Platform - Access Management - Account team members](https://support.essensys.tech/en/articles/6995651-essensys-platform-access-management-account-team-members.md): How do I grant access to my account team members? | Add operator user | Activate | Access Management | Offline access | Card ID | Access groups
- [essensys Platform - Access Management - View Access Log](https://support.essensys.tech/en/articles/6345362-essensys-platform-access-management-view-access-log.md): How do I view the logs created when users access spaces? | Access logs | Door Access | Site Access
- [essensys Platform - Get started - Connect to Wi-Fi Secure](https://support.essensys.tech/en/articles/6650040-essensys-platform-get-started-connect-to-wi-fi-secure.md): How do I connect my private devices to the Wi-Fi Secure network at my sites? | Wi-Fi Secure | Operator
- [essensys Platform - Dynamic Booking - View Bookings](https://support.essensys.tech/en/articles/8167317-essensys-platform-dynamic-booking-view-bookings.md): How do I view the bookings that have currently been made a my site? | List view |
- [essensys Platform - Dynamic Booking - Operations - Book Spaces \(Calendar\)](https://support.essensys.tech/en/articles/6158652-essensys-platform-dynamic-booking-operations-book-spaces-calendar.md): How do I view and create bookings at a site? | Calendar | Space booking | Dynamic Booking | Room | Price | Ad hoc booking
- [essensys Platform - Dynamic Booking - Configuration - Manage Booking rules](https://support.essensys.tech/en/articles/6294648-essensys-platform-dynamic-booking-configuration-manage-booking-rules.md): How do I define the constraints for space bookings? | Booking rules | Minimum / Maximum Booking Times | T&Cs | Dynamic Booking module
- [essensys Platform - Booking Configuration - Manage space tags](https://support.essensys.tech/en/articles/6300552-essensys-platform-booking-configuration-manage-space-tags.md): How do I describe the amenities in my spaces? / How do I create space tags? | Amenities | Equipment | Configuration | Space configuration
- [essensys Platform - Advanced Networking - WiFi Troubleshooting](https://support.essensys.tech/en/articles/8612627-essensys-platform-advanced-networking-wifi-troubleshooting.md): How do I troubleshoot WiFi issues at my site?
- [essensys Platform - Advanced networking - Public IP and Unmanaged Networks](https://support.essensys.tech/en/articles/6291478-essensys-platform-advanced-networking-public-ip-and-unmanaged-networks.md): How do I set up and install a Public IP with an unmanaged Router or Firewall? | Public IP | Unmanaged network | Occupier network
- [essensys Platform - Advanced networking - Testing a Public IP Address](https://support.essensys.tech/en/articles/6589795-essensys-platform-advanced-networking-testing-a-public-ip-address.md): How do I test that my public IP address is available? | Test | Use Public IP to get online
- [essensys Platform - Advanced networking - DHCP](https://support.essensys.tech/en/articles/6244552-essensys-platform-advanced-networking-dhcp.md): What is DHCP and what is it used for? | How and when would I disable DHCP? | Network info | Occupier
- [essensys Platform - Advanced networking - About bandwidth pipes](https://support.essensys.tech/en/articles/7067215-essensys-platform-advanced-networking-about-bandwidth-pipes.md): Which pipes are available at a site? | Dedicated | Shared | Superfast | Standard | Bandwidth |
- [essensys Platform - Advanced Networking - How to add a printer by IP address](https://support.essensys.tech/en/articles/3155620-essensys-platform-advanced-networking-how-to-add-a-printer-by-ip-address.md): How to add a printer to your computer by IP address
- [essensys Platform - Advanced Networking - How to find your MAC address of Your Device](https://support.essensys.tech/en/articles/1509228-essensys-platform-advanced-networking-how-to-find-your-mac-address-of-your-device.md): This article describes how to find a MAC address on your device
- [essensys Platform - Advanced Networking - How to Forget a Wireless Network](https://support.essensys.tech/en/articles/479207-essensys-platform-advanced-networking-how-to-forget-a-wireless-network.md): How to perform basic WiFi troubleshooting for an individual PC or Mac.
- [Essensys Platform - Advanced Networking - Cyber Essentials FAQs](https://support.essensys.tech/en/articles/4492319-essensys-platform-advanced-networking-cyber-essentials-faqs.md): This will cover FAQ's during the Cyber Essentials Process
- [essensys Platform - Advanced Networking - Geolocation](https://support.essensys.tech/en/articles/3057585-essensys-platform-advanced-networking-geolocation.md): What is Geolocation and how does it affect your clients connecting via Wi-Fi
- [essensys Platform - WiFi Certificate](https://support.essensys.tech/en/articles/9910635-essensys-platform-wifi-certificate.md)

### EVO Console

- [EVO Console Overview](https://support.essensys.tech/en/articles/4065610-evo-console-overview.md): What is EVO Console and how does it sync with Platform
- [EVO Console User Guide](https://support.essensys.tech/en/articles/4066150-evo-console-user-guide.md): A guide on how to answer calls and updating clients records within EVO Console

### MARKETING RESOURCES

- [Marketing Resources](https://support.essensys.tech/en/articles/7669470-marketing-resources.md)
- [What You Need To Know About Wi-Fi 6](https://support.essensys.tech/en/articles/5169147-what-you-need-to-know-about-wi-fi-6.md): Find out everything you need to know about Wi-Fi 6 and what this means for your flexible workspace portfolio.

### Service Description

- [Service Description - Software Service Description](https://support.essensys.tech/en/articles/8866530-service-description-software-service-description.md): essensys Platform, elumo and Operate are cloud-based services designed to help meet your organisation's needs for revenue growth, optimisation and efficiency.
- [Service Description - Hardware Support Services](https://support.essensys.tech/en/articles/8876933-service-description-hardware-support-services.md)
- [Transition Services - Exit Management](https://support.essensys.tech/en/articles/8880415-transition-services-exit-management.md): This article describes our Exit Management services.
- [essensys Platform- Business Continuity & Disaster Recovery](https://support.essensys.tech/en/articles/12426581-essensys-platform-business-continuity-disaster-recovery.md): This is a description of how our Business Continuity & Disaster Recovery process's work on the essensys Platform

## Français

### ESSENSYS PLATFORM

- [Plateforme essensys - Commencez - Connectez-vous au Wi-Fi Secure](https://support.essensys.tech/fr/articles/6650040-plateforme-essensys-commencez-connectez-vous-au-wi-fi-secure.md): Comment puis-je connecter mes appareils privés au réseau Wi-Fi Secure sur mes sites ? | Wi-Fi Secure | Opérateur