Introduction

Place Pay is a Payment Processor that specializes in rent payments (for tenants) and collection (for landlords). 

Place Pay has formerly been known as RentShare, which is the name under which it is still available within Operate, for the moment.

Place Pay accepts Credit and Debit Cards, as well as US Bank Accounts. 

Operate integrates its Member Portal with Place Pay , so members can pay invoices and ad hoc payments such as meeting room or desk bookings using Place Pay.

Setup 

1. Configure Place Pay

To set up Place Pay, go to the Operate Settings > Integrations > Payment Processors and select Place Pay. Click Install, then Open

You will be taken to the Place Pay Recurring Collection screen. Click Start.

If you manage more than one organization through Operate, you can configure separate payment methods for each of them. Select the one that you want to use Place Pay with, then click Configure

On the next screen, enter your Public and Private Keys - You will need to obtain these keys from Place Pay. Tick the box if you want to enable recurring payments. If you have a test environment where you would like to test your Place Pay payments, you can select Use Sandbox to enable the test mode, or you can leave this blank. Click Save when you are ready. 

If you have chosen to test with the Sandbox mode enabled, your checkout page will mention "This is in Test Mode" above the Pay button. 

When you complete your testing, come back to the Place Pay setup screen and turn Use Sandbox off. You can do so by going to the Operate Settings > Payment Processors > Place Pay

2. Add the Place Pay Payee ID

Place Pay will provide you with a 'Payee ID' that should be associated with each of your locations. To add this to Operate, go to Settings > Customize > Page Layouts, edit your 'Locations' page layout, and add 'Place Pay Payee ID' to your page view.


Save the page, then go to your Locations and add the Place Pay Payee ID to each one.

Once your setup is completed, Place Pay will act as a payment gateway on your Portal. 

How it works

In order to use Place Pay, each Operate Portal Account needs to have at least one corresponding Place Pay Account.

Once Place Pay has been configured, your clients can use the Member Portal to make payments. 

Place Pay works based on Contact Records, not on the whole customer Account. What this means is that under one Operate Customer Account, there can be several Contacts who, if they are Portal Admin Users and manage payment methods, will have a Place Pay Account and will be able to make payments.  When a member enters a payment method or makes a first payment, then a Place Pay account is automatically created for them. 

A Place Pay Account will be created when an Admin Member:

  • Adds a payment method when making anew payment (meeting room/desk booking or paying an invoice).
  • Adds a payment method within their Payment Settings. 

Enabling Recurring Payments on the Portal will result in the user being set as the default one to pay via Place Pay. For this reason we recommend that only one Admin user manages payment methods for your Operate Customer Account. One situation that can occur is that the Admin user who makes payments can be overridden by another. For example, if you have several Admins who are all managing payment methods and you want to pay via the Admin 1 account - you make a payment and enable recurring payments on Admin 1; then someone else signed in as Admin 2 does the same next month, Place Pay will take payments from Admin 2 instead of Admin 1. 

For more information about how your Members can make payments and manage their Place Pay settings on the Portal, see this article regarding Place Pay for Clients

Where to Find Place Pay Transactions? 

As soon as a Transaction is processed by Place Pay, you will find it in Operate, under Invoicing > Accounts Receivable, on the client's corresponding account. Read more about the Accounts Receivable module here

Payment Collection

When one off payments are made for bookings or invoices, the payment is made directly from the payer’s account (i.e. the Member’s bank account) and placed in the payee’s account (i.e. the Operator’s bank account). 

A record of the payments will then be added to the Accounts Receivable module in Operate. 


  • To collect Place Pay payments for outstanding invoices, go to the Operate Settings > Payment Processors > Place Pay. 
  • Click Start on the Place Pay Recurring collection screen. 
  • Click Start Collection.  
  • Select the Organization for which you have configured Place Pay, select a Location (if needed), then click Collect Now

Payments will be collected for outstanding invoices for Accounts with a valid Place PayAccount which have turned the Autopay option on within their Portal Place Pay settings.

When the payment collection is run, th epayment will be taken directly from the payer’s account (i.e. the Member’s bank account) and placed in the payee’s account (i.e. the Operator’s bank account). A record of the payments will then be added to the Accounts Receivable module in Operate.

Fees

All transaction fees go to Place Pay, not Operate. Fees are paid by the member if you choose to use Place Pay's free plan.

For Operators / Landlords, When Operate creates an account in Place Pay, it will be assigned to the Standard (Free) plan, that provides one user and one deposit account. Place Pay provides several pricing plans to choose from, if you require more features. Please see https://rentshare.com/landlords for more information. 

For Members, If paying with a bank account it costs a flat $1.95. With a credit card or debit card it will cost 2.99% per transaction. 

Payment Reversals/Rejections

If Place Pay reverses or rejects a payment which Operate has already registered and invoiced, then this reversal will also be received within Operate and will update the customer's Accounts Receivable record.

Refunds

Data Privacy and Security

  • All data passing through the payment widget goes to Place Pay, not to Operate. Please see Place Pay's Privacy Policy and Security Guidelines for more information. 

Applicable Terms

  • To use Place Pay, either for making or collecting payments, you will need to agree to their Terms of Service
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