Operate comes with several preconfigured email notifications that trigger when payments are made on your Portal; or when they fail. These are:

  • Email to Accounts when payment failed 
  • Email to Accounts when payment received 
  • Email to Centre Manager when payment failed 
  • Email to Centre Manager when payment received 
  • Email to Client when payment has failed 
  • Email to Client when payment received 

All of them are available under Settings > General > Templates > Email Templates. 

In order for these to be triggered, please check the template corresponding to your notifications and make sure that the 'To' field is configured correctly - it should either contain an email address where the notification email should be sent; or a merge field that tells the system which email address to use specifically, depending on the notification. 

If you are using the 'BUILDINGEMAIL' merge field, for example, please go to Space > Locations and check that your Location emails are set up. If they are not, the merge field will not work and your notifications will not be received.

Recurring Payment Notifications

Please note that Operate does not send any notifications on failed recurring payments. Your payment processor may do so insted; however this may differ, depending on your provider.

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