You can view a summary of the phone number details for any phone number that is currently active.
The details shown include:
User and device details - Details of any user or team member assignment, handset labeling (name), Default PIN, and Device details.
Phone number settings - Settings for this phone number, including voicemail and call forwarding settings.
Call settings - Current settings for the features associated with this number. For example, whether Do not disturb (DND) or Calling line ID (CLI) is currently on or off, and which number is currently used as the Caller ID where CLI is on.
Tip: The details are correct at the point in time when you open the page. If you update a feature (for example, you switch do not disturb on on your logged in handset), that change will be reflected on refresh or the next time you open the page.
View all phone number details
Before you begin
The phone number must be in the ACTIVE state. See Activate a phone number.
Accessing the Phone number details
Access the phone number details for either the operator or an occupier:
To access the telephony details for the operator:
Click Account in the main menu.
Select the Telephony tab.
Select the <site>.
To access the telephony details for an occupier:
Click Occupiers in the main menu.
Select the <occupier>.
Select the Telephony tab.
Select the <site>.
If the list of phone numbers is not visible (the number of phone numbers is presented), click the drop-down icon.
All of the phone numbers that have been allocated for the selected occupier or the operator at this site are presented in a list.
Tip: You can filter this list using the options to its top-right.
View all phone number details
When hovering your cursor over the phone number:
If the phone number is in the ACTIVE state, click View telephone details.
The Phone number details page opens. You can see all of the settings that currently apply for the selected phone number.
Tip: Click Back at the top of the page to return to the Telephony List view.
All phone number details
User & device details
Field | Description |
Assigned to | The user or team member that this phone number is assigned to. |
Name on handset | A two-part identifying label for the phone number that is displayed on the device for identification purposes. |
Default PIN | The Default PIN that is used to log in to the voicemail mailbox, voice portal, and handset for this phone number. This is used the first time you log in or after the PIN has been reset. |
Device / handset details:
| The details of the physical device that is associated with the active phone number. |
Phone number settings
Field | Description |
| Indicates whether voicemail is currently enabled for this phone number (default), and shows the target email address where voicemail to email is enabled. |
Call forwarding | Indicates whether calls to this number are redirected to another number, and describes the forwarding numbers. |
Call settings
Field | Description |
Call waiting | Indicates whether the phone number user should receive a signal when someone is calling while the number is engaged in another call. |
Do not disturb | Indicates whether all calls received for this number should be redirected. |
| Indicates whether a different number is displayed as this phone number's caller ID on outbound calls, and specifies what that number is. |
Hide caller ID | Indicates whether the outgoing Caller ID is hidden when this phone number calls another number. |
Softphone | Indicates whether the assigned user manages their number using a softphone app. |