DIGITAL EXPERIENCE SCORE
The Revometer gives you a high-level Digital Experience Score for your portfolio, site, or occupier. It also allows you to see the range of values across your sites and a cross-operator Regional average as a comparison point.
 | We provide a regional average to compare your score. |
 | We provide coloured banding for scores that are:
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 | The grey bars show the range between your best and worst-performing sites. |
DX LOWEST PERFORMING
The Lowest Performing tile gives you an overview of your sites, ordered by score. This allows you to focus on the sites that require further investigation.
 | Remember to expand this chart to see the list of all sites and their scores. |
Tip - you can click on any item to quickly drill down into that Site or Occupier
DIGITAL EXPERIENCE BREAKDOWN
Digital Experience considers several factors to determine the overall score. This chart breaks down which charts have the most significant adverse effects on your score. Remember that you may still score well, even if some factors show here.
| Hover over the segments to get the impact score and the % this metric contributes. |
IMPACT TO DX SCORE
Impact on DX Score lets you quickly understand when metrics affect your score in a given period. It shows all the negative factors that pulled down your score that day. You can use the metric and site filters to drill down and identify where you have issues.
 | Click on metrics in the legend to hide or show them on the chart. |
 | Hover over the chart to see the impact on the score. |
DX Metric Breakdowns
We provide a breakdown of each Metric that goes into the DX calculation to help you understand the scores you are seeing.
WAP OVER-UTILISATION
Wireless access points can only support a certain number of devices before the experience starts to deteriorate. We consider more than 30 connected devices to be poor and more than 40 to be bad. This chart tracks how many minutes WAPs are above these thresholds.
| Remember, you can expand this chart by using the expand icon. |
| Click on metrics in the legend to hide or show them on the chart. |
TIME ABOVE THRESHOLD — CIRCUIT PACKET-LOSS
NOTE—This metric is only available at essensys Cloud sites with dedicated monitoring hardware installed. Please get in touch with support if you do not see this metric and believe you should.
Circuit Packet loss measures if any data is lost on the fibre that runs from your site to our cloud infrastructure. It allows us to monitor the line and ensure you have the best service. Our NOC monitors this metric, so if any issues occur here, essensys will investigate them.
| Remember, you can expand this chart by using the expand icon. |
| Click on metrics in the legend to hide or show them on the chart. |
SECURE-TO-GUEST WIFI RATIO
Users typically get better service and higher security levels on the WiFi Secure network than on the WiFi Guest. A high ratio may indicate that more user education is required. A spike could also be caused by a specific event at your site and should not be a concern.
| Remember, you can expand this chart by using the expand icon. |
| Click on metrics in the legend to hide or show them on the chart. |
USER FAILED LOGINS
Users authenticate to WiFi secure using individual usernames and passwords. This ensures enterprise-grade security across your networks. However, incorrect passwords can lead to frustrations when logging in. This metric tracks the volume of failed user logins. Large spikes may also indicate someone trying to brute-force a user's password.
| Remember, you can expand this chart by using the expand icon. |
USER ACCESS POINT FLAPPING
Access Point Flapping occurs when a user's device jumps (or flaps) frequently between 2 Wireless Access Ports. This means the user is getting poor reception from both Access Points and, therefore, experiencing a poor WiFi Connection.
| Remember, you can expand this chart by using the expand icon. |
SITE HARD DOWN
Site Hard down means that the primary connection and the backup (if one is present) are down/offline. Users on site will, therefore, have no internet connectivity. We show the number of minutes that the outage lasted.
| Remember, you can expand this chart by using the expand icon. |
TIME ABOVE THRESHOLD — CIRCUIT LATENCY
NOTE—This metric is only available at essensys Cloud sites with dedicated monitoring hardware installed. Please get in touch with support if you do not see this metric and believe you should.
Circuit Latency is the time it takes for data to travel from the site to essensys Cloud and back again. It is only part of Internet Latency, including delays in WiFi, local networks, and the internet. Sites significantly far from essensys Cloud locations may experience higher than normal Circuit Latency. We measure the number of Minutes that Circuit Latency exceeds thresholds for Poor and Bad.
| Remember, you can expand this chart by using the expand icon. |
| Click on metrics in the legend to hide or show them on the chart. |