essensys

essensys Authoring

ESSENSYS PLATFORM

essensys Platform - Dashboard

What is Space Management in the essensys Platform? | Digital Twin | Sites, Floors, and Spaces | First Steps

essensys Platform - Space management

essensys Platform - Network management

How do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number

essensys Platform - Telephony

essensys Platform - Occupier management

essensys Platform - Account management

essensys Platform - Branding

essensys Platform - Operations

Overview

essensys Platform - Network management - Manage switches

How do I view and make changes to the Floor Ports in each Space? | Patch Ports | Floor Ports | Internet and Voice services | Telephony

essensys Platform - Network management - Manage Floor Ports

Which switch port roles can I assign? | Reference | Voice roles | Internet roles | Public IP

essensys Platform - Network management - Switch port roles

How do I decide which Wi-Fi Network suits the connecting device? | Wi-Fi Secure, Wi-Fi Guest, Wi-Fi Device, and Wi-Fi MAC | Concept

essensys Platform - Network management - Wi-Fi Overview

essensys Platform - Network management - Add and Connect Wi-Fi devices

Network Management

How do I view and manage details of a site or sites? | Digital Twin | Create Site | Manage Site

essensys Platform - Space management - Manage site

How do I model each of the floors at my Site? | Floor | Digital twin | Space management

essensys Platform - Space management - Create floors

essensys Platform - Space management - Create spaces

essensys Platform - Space management - Configure spaces

How do I describe the amenities in my spaces? / How do I create space tags? | Amenities | Equipment | Configuration | Space configuration

essensys Platform - Space management - Configuration - Manage space tags

How do I report on the occupancies at a given site? | CSV | Export | Leases and Occupiers

essensys Platform - Space management - Export site occupancies

Space Management

essensys Platform - Telephony - Allocate site phone numbers

essensys Platform - Telephony - Main number details

How do I view a summary of the current settings for a main number? | Summary | View all details | Controls | Main number

essensys Platform - Telephony - Main number details - View all details

How do I make my main number "live", so people can call my organization? | Main number | Reception | Call handling, operator or occupier |

essensys Platform - Telephony - Main number details - Activate

How do I determine the call handling for calls arriving at the main number? | Call settings | in / out of hours | in space | main reception

essensys Platform - Telephony - Main number details - Call settings

How do I configure the numbers in my in space hunt group? | Main number | Simultaneous ring | Hunt group extensions

essensys Platform - Telephony - Main number details - In space hunt group

How do I configure the greetings information for main reception? | Greeting | Comment | Evo

essensys Platform - Telephony - Main number details - Greetings

essensys Platform - Telephony - Phone number details

How do I view a summary of the current settings for a phone number? | Summary | View all details | Controls

essensys Platform - Telephony - Phone number details - View all details

How do I activate a phone number? | Enable voice service use | Consume voice services | Activate | Deactivate

essensys Platform - Telephony - Phone number details - Activate

How do I assign a phone number to a user or team member? | Assign | Unassign | occupier user | operator / account team member

essensys Platform - Telephony - Phone number details - Assign to a user or team member

How do I define a name to display on the handset associated with my phone number? | Edit assigned label | First / last name | Label 1 / 2

essensys Platform - Telephony - Phone number details - Name the handset (label)

How do I configure my phone number to capture the details of the handset I am using? | Log on to the digital device |

essensys Platform - Telephony - Phone number details - Set up device / handset details

How do I configure phone number features? | Extension features | Voicemail settings | Call forwarding | Call settings

essensys Platform - Telephony - Phone number details - Set extension features

How do I enable my phone number to work with a softphone app? | Phone number | Enable | Softphone

essensys Platform - Telephony - Phone number details - Enable softphone

How do I remotely log out of my handset / device? | Log out | Phone ID | Digital device |

essensys Platform - Telephony - Phone number details - Log out from handset

How do I reset a telephony PIN back to its default value? | Locked PIN | Default PIN | Voicemail, Handset, and Voice Portal PIN

essensys Platform - Telephony - Reset PIN

A summary of the statuses that may be associated with a particular main number or phone number in the essensys platform

essensys Platform - Telephony - Status Reference

Telephony

How do I create a new occupier account? | New tenant | New occupier |

essensys Platform - Occupier management - Add a new occupier

How do I model a contract between an occupier and the operator? | Lease | Contract | Occupancy | Billing Date

essensys Platform - Occupier management - Create a contract

essensys Platform - Occupier Management - Create a contract (with occupancy)

How do I create a occupier contract that entitles an occupier to site access? | No lease |

essensys Platform - Occupier Management - Create a contract (without occupancy)

essensys Platform - Occupier management - Service guide

essensys Platform - Occupier management - Add services

essensys Platform - Occupier management - Create users

How do I view details of an occupier's calls? | Call charges | Summarized calls | Itemized calls | Occupier

essensys Platform - Occupier management - Call charges

When will a monthly charge be raised? | Billing day / Occupancy or Lease | Charge day / Service |

essensys Platform - Occupier management - Charges - About monthly charges

essensys Platform - Occupier management - Network info

How do I decommission an occupier across all sites? | Delete occupier devices and users | End contracts, occupancies, and services |

essensys Platform - Occupier management - Decommissioning an occupier

How do I jump to details of a particular occupier user from any page in the platform? | Occupier user | Platform search | Quick

essensys Platform - Occupier management - Platform search for users

Occupier Management

How do I make the essensys Platform match my brand or corporate identity? | Operator Identity | Platform, portal, and service guide branding

essensys Platform - Branding - White labeling

How do I brand the Guest Wi-Fi sign in experience for users at a site? | Guest Wi-Fi | Branding | Customize |

essensys Platform - Branding - Guest Wi-Fi branding

How do I create a customized and branded version of the mobile app? | Branding | Logos | App Store |

essensys Platform - Branding - Customizing your Mobile App

Branding

How do I create a report that lets me analyze service usage across my occupier sites? | Wi-Fi Reports | Services Reports | Bandwidth Reports

essensys Platform - Operations - Reports

How do I analyse the bandwidth usage at my sites? | Upload | Download | Summary | Total

essensys Platform - Operations - Reports - Bandwidth usage summary

How do I monitor shared pipe use by clients? | How do I know if a shared pipe is over-utilized? | Occupier or operator use | Shared pipes |

essensys Platform - Operations - Reports - Bandwidth usage by client

How do I know which of an occupier's applications are using the most bandwidth? | Application | Protocol |

essensys Platform - Operations - Reports - Bandwidth usage by application

How do I know which devices are consuming most bandwidth? | Public IP | IP address | occupier

essensys Platform - Operations - Reports - Bandwidth usage by IP address

How do I raise and monitor support cases with essensys? | Support | Issues | Operations

essensys Platform - Operations - Raise a Support Case

essensys Platform - Operations - Monitoring Tasks

How do I view the infrastructure pricebook details? | Service Prices | Public IP, Bandwidth, Voice, and Other Service Prices |

essensys Platform - Operations - View Infrastructure Pricebooks

Operations

How do I use the optional Smart Access module? | Door access | Access logging | Groups | Occupier, Operator, and Access users

essensys Platform - Smart Access module

essensys Platform - Smart Access - Doors

How do I indicate where my door is located? | Assign space | Direct Door | Not assigned

essensys Platform - Smart Access - Assign direct doors to spaces

How do I create a group that maps users and doors for Smart Access? | User Access | Smart Access | Open Doors | Site Access

essensys Platform - Smart Access - Groups

How do I create a user who can only access spaces? | Doors | Access Users |

essensys Platform - Smart access - Access users

essensys Platform - Smart Access - Occupier users

essensys Platform - Smart Access - Account team members

How do I view the logs created when users access spaces? | Access logs | Door Access | Site Access

essensys Platform - Smart Access - View Access Log

Smart Access module

How can I get help with essensys Platform? | Support Case | Network Issues | Knowledge Base | Chat with us

essensys Platform - Support - Contact us

Support Cases and Help 

How do I set up and install a Public IP with an unmanaged Router or Firewall? | Public IP | Unmanaged network | Occupier network

essensys Platform - Advanced networking - Public IP and Unmanaged Networks

What is DHCP and what is it used for? | How and when would I disable DHCP? | Network info | Occupier