All Collections
ESSENSYS PLATFORM
ESSENSYS PLATFORM

essensys Platform - TelephonyHow do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number
essensys Platform - Telephony - Site numbersHow do I view provisioned phone numbers at a site? | Manage site telephony | Nominate as main | Allocate / Reserve | Activate
essensys Platform - Telephony - Main number detailsHow should I configure a main number? | Allocated Main Number | Occupier or Operator | Call handling | Main Number settings |
essensys Platform - Telephony - Main number details - View all detailsHow do I view a summary of the current settings for a main number? | Summary | View all details | Controls | Main number
essensys Platform - Telephony - Main number details - ActivateHow do I make my main number "live", so people can call my organization? | Main number | Reception | Call handling, operator or occupier |
essensys Platform - Telephony - Main number details - Call settingsHow do I determine the call handling for calls arriving at the main number? | Call settings | in / out of hours | in space | main reception
essensys Platform - Telephony - Main number details - In space hunt groupHow do I configure the numbers in my in space hunt group? | Main number | Simultaneous ring | Hunt group extensions
essensys Platform - Telephony - Main number details - GreetingsHow do I configure the greetings information for main reception? | Greeting | Comment | Evo
essensys Platform - Telephony - Phone number detailsHow do I activate and configure my phone numbers? | Phone numbers | Configure | Activate | User Features | Occupier | Operator | Assign
essensys Platform - Telephony - Phone number details - View all detailsHow do I view a summary of the current settings for a phone number? | Summary | View all details | Controls
essensys Platform - Telephony - Phone number details - ActivateHow do I activate a phone number? | Enable voice service use | Consume voice services | Activate | Deactivate
essensys Platform - Telephony - Phone number details - Assign to a user or team memberHow do I assign a phone number to a user or team member? | Assign | Unassign | occupier user | operator / account team member
essensys Platform - Telephony - Phone number details - Name the handset (label)How do I define a name to display on the handset associated with my phone number? | Edit assigned label | First / last name | Label 1 / 2
essensys Platform - Telephony - Phone number details - Device setupHow do I view my phone number's handset details and device type? | Phone MAC Address | Device type
essensys Platform - Telephony - Phone number details - Set extension featuresHow do I configure phone number features? | Extension features | Voicemail settings | Call forwarding | Call settings
essensys Platform - Telephony - Phone number details - Enable softphoneHow do I enable my phone number to work with a softphone app? | Phone number | Enable | Softphone
essensys Platform - Telephony - Phone number details - Login / Logout of handsetHow do I remotely log into / out of my handset / device? | Log in | Log out | Phone ID | Digital device | Flex
essensys Platform - Telephony - Reset PINHow do I reset a telephony PIN back to its default value? | Locked PIN | Default PIN | Voicemail, Handset, and Voice Portal PIN
essensys Platform - Telephony - Status ReferenceA summary of the statuses that may be associated with a particular main number or phone number in the essensys platform
essensys Platform - Telephony - Recording your Voicemail MessagesHow do I record my voicemail on my essensys provided handset?
essensys Platform - Telephony - Number Porting - UKUK number porting
essensys Platform - Telephony - Number Porting - USNumber Porting within the US
essensys Platform - Telephony CNAM - Caller ID Name (US Only)Using Caller ID Names in Platform

essensys Platform - Occupier setup (New client)How do I create a new occupier and set up their spaces and services?
essensys Platform - Manage contractsHow do I update the details of an existing contract? | Occupier | Dates and basic details |
essensys Platform - Update space occupancies (Space move)How do I add a new occupancy? | Guided occupier | Add space | Remove space | Space move
essensys Platform - Service guideHow do I access a service, set up, and usage guide for an occupier contract? | Contract | Service guide | telephony | Wi-Fi | Welcome pack
essensys Platform - Manage servicesHow do I add and manage services for my occupier? | Voice and Internet | Call features | Tariff | Service Level | Bandwidth | Public IP |
essensys Platform - Occupier management - Understanding voice servicesHow are voice services managed from essensys Platform? | Add services | Manage services | Post-creation configuration | Automatic allocation
essensys Platform - Create usersHow do I create occupier users? | occupier | Create user | assigned telephony | sites | Wi-Fi Secure | experience access
essensys Platform - Create users in bulkHow do I create occupier users in bulk? | occupier | Create user | Smart Access | Wi-Fi Secure | Bulk Users | On-boarding |
essensys Platform - Occupier management - Edit users in bulk
essensys Platform - Occupier management - Delete users in bulkHow do I delete a group of selected users in bulk? | Occupier user | Delete |
essensys Platform - Occupier management - User Wi-Fi historyHow do I view details of an occupier user's Wi-Fi use? | Wi-Fi Secure | Reports | Wi-Fi homesite | Roaming
essensys Platform - Occupier management - Call chargesHow do I view details of an occupier's calls? | Call charges | Summarized calls | Itemized calls | Occupier
essensys Platform - Network infoHow do I find out the network details for an occupier at a particular site? | Public IP | Private IP | Occupier VLAN | Disable DHCP |
essensys Platform - Occupier configHow do I manage the basic configuration for an occupier? | Change name | Update billing reference | Change external IDs
essensys Platform - Occupier management - Occupier site move
essensys Platform - Decommissioning an occupierHow do I decommission an occupier across all sites? | Delete occupier devices and users | End contracts, occupancies, and services |
essensys Platform - Occupier management - Platform search for usersHow do I jump to details of a particular occupier user from any page in the platform? | Occupier user | Platform search | Quick

essensys Platform - OperationsHow do I monitor and manage the system in operation? | Reports | Support | Billing | Products and Pricebooks | Tasks
essensys Platform - Operations - ReportsHow do I create a report that lets me analyze service usage across my occupier sites? | Wi-Fi Reports | Services Reports | Bandwidth Reports
essensys Platform - Operations - Reports - Wi-Fi Secure roaming reportHow many users connect to Wi-Fi Secure network at sites other than their homesite? | Roaming | Occupier users | Account team members |
essensys Platform - Operations - Reports - Count of Wi-Fi UsersHow many users are connecting to the Wi-Fi Secure network at my sites? | Occupier user | Account team member | Count
essensys Platform - Operations - Reports - Secure Wi-Fi overviewHow do I view a summary of connections to the Wi-Fi Secure network? | Users | Wi-Fi Secure | Occupier users, Account team members, Roaming |
essensys Platform - Operations - Reports - Secure Wi-Fi detailHow do I view details of connections to the Wi-Fi Secure network? | Secure Wi-Fi | bandwidth, time online | Detail | Download | CSV
essensys Platform - Operations - Reports - Guest Wi-Fi overviewHow do I report on the devices connecting to the Wi-Fi Guest network at my sites? | Wi-Fi Guest | bandwidth, time online | Summary
essensys Platform - Operations - Reports - Guest Wi-Fi detailHow do I view details of connections to the Wi-Fi Guest network? | Guest Wi-Fi | MAC, bandwidth, time online | Detail | Download | CSV
essensys Platform - Operations - Reports - Wi-Fi heatmapHow can I monitor the patterns of use on the Wi-Fi Secure network across my sites? | Heatmap | Patterns of use | Wi-Fi Secure |
essensys Platform - Operations - Reports - Active servicesHow do I report on the currently active services at my sites? | Infrastructure | Pricebook | Sites
essensys Platform - Operations - Reports - Bandwidth usage summaryHow do I analyse the bandwidth usage at my sites? | Upload | Download | Summary | Total
essensys Platform - Operations - Reports - Bandwidth usage by clientHow do I monitor shared pipe use by clients? | How do I know if a shared pipe is over-utilized? | Occupier or operator use | Shared pipes |
essensys Platform - Operations - Reports - Bandwidth usage by applicationHow do I know which of an occupier's applications are using the most bandwidth? | Application | Protocol |
essensys Platform - Operations - Reports - Bandwidth usage by IP addressHow do I know which devices are consuming most bandwidth? | Public IP | IP address | occupier
essensys Platform - Operations - Reports - Service statusHow do I view the real-time network status across multiple sites? | How do I view the primary and backup circuit health at each site? |
essensys Platform - Operations - Billing - ServicesHow do I create billing reports that reflect the call charges for occupiers or operators at my sites? | Billing services | Occupier summary
essensys Platform - Operations - Billing - Usage ReportsHow do I report Bandwidth and Voice charges? | Billing | Usage | Overage | Allocation | Allowance | Reports
essensys Platform - Operations - Support CasesHow do I create and monitor support cases in the platform? | Support | Issues / Cases | Operations
essensys Platform - Operations - Monitoring TasksHow do I monitor the tasks being processed by the system? | Service activation | Switch management | Telephony | Tasks | Raise a case
essensys Platform - Operations - View Infrastructure PricebooksHow do I view the infrastructure pricebook details? | Service Prices | Public IP, Bandwidth, Voice, and Other Service Prices |