ESSENSYS PLATFORM

essensys Platform - Dashboard

How do I view the dashboard? | Occupancy Tracker | Wi-Fi usage | Top performing services | Network | Bandwidth usage | Analytics

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Written by essensys Authoring
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essensys Platform - Space management

What is Space Management in the essensys Platform? | Digital Twin | Sites, Floors, and Spaces | First Steps

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essensys Platform - Network management

How is Network Infrastructure modeled to enable service provisioning? | Switch | Wi-Fi devices | Floor ports | Network

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essensys Platform - Telephony

How do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number

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essensys Platform - Occupier management

How do I create and manage occupier details? | Tenant | Occupier | Contracts | Services | Users | Wi-Fi | Billing | Charges | Telephony

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essensys Platform - Account management

How do I create and manage Account details? | Landlord | Operator | Team Member | Services | Telephony

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essensys Platform - Branding

How do I customize my pages to reflect my branding? | White label | essensys Platform | Guest Wi-Fi Sign in | Mobile App | Landlord

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essensys Platform - Operations

How do I manage operations-specific tasks? | Reports | Booking / Calendar | Support | Billing | Products and Pricebooks

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essensys Platform - Space management - Manage site

How do I view and manage details of a site or sites? | Digital Twin | Create Site | Manage Site

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essensys Platform - Space management - Create floors

How do I model each of the floors at my Site? | Floor | Digital twin | Space management

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essensys Platform - Space management - Create spaces

How do I add one or more spaces to my floor? | Digital twin | Offices | Utility areas | Desks | Meeting Rooms

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essensys Platform - Space management - Configure spaces

How do I configure a space? | Office | Meeting Room | Desk | Space management | Digital twin | Pricing | Space tags | Image

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essensys Platform - Space management - Configuration - Manage space tags

How do I describe the amenities in my spaces? / How do I create space tags? | Amenities | Equipment | Configuration | Space configuration

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essensys Platform - Network management - Manage Switches

How do I manage the switches that are modeled in the essensys Platform? | Network infra | Pull switch data | Slot | Rack | Switch Port

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essensys Platform - Network management - Add and Connect Wi-Fi devices

How do I create Wi-Fi devices for the operator's use? | Wi-Fi devices | Printers, Personal Assistants, and so on | WiFi Device | WiFi MAC

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essensys Platform - Network management - Wi-Fi Overview

How do I decide which Wi-Fi Network suits the connecting device? | Wi-Fi Secure, Wi-Fi Guest, Wi-Fi Device and Wi-Fi MAC | Concept

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essensys Platform - Network management - Manage Floor Ports

How do I view and make changes to the Floor Ports in each Space? | Patch Ports | Floor Ports | Internet and Voice services | Telephony

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essensys Platform - Network management - Switch port roles

Which switch port roles can I assign? | Reference | Voice roles | Internet roles | Public IP

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essensys Platform - Telephony - Allocate site phone numbers

How do I allocate phone numbers at the site to an occupier or operator account? | Manage site telephony | Allocate | Telephony | Reserve |

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essensys Platform - Telephony - Main Number details

How should I configure a main number? | Allocated Main Number | Occupier or Operator | Call handling | Main Number settings |

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essensys Platform - Telephony - Phone Number details

How do I configure my phone numbers? | Phone numbers | Configure | Activate | User Features | Occupier | Operator | Assign

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essensys Platform - Telephony - Reset PIN

How do I reset a telephony user's PIN to its default value? | Locked PIN | Default PIN | Voicemail, Handset, and Voice Portal PIN

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Written by essensys Authoring
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essensys Platform - Telephony - Status Reference

A summary of the statuses that may be associated with a particular main number or phone number in the essensys platform

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essensys Platform - Occupier management - Add a new occupier

How do I create a new occupier account? | New tenant | New occupier |

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essensys Platform - Occupier management - Create a contract

How do I model a contract between an occupier and the operator? | Lease | Contract | Occupancy | Billing Date

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essensys Platform - Occupier Management - Create a contract (with occupancy)

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essensys Platform - Occupier Management - Create a contract (without occupancy)

How do I create a occupier contract that entitles an occupier to site access? | No lease |

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essensys Platform - Occupier management - Add services

How do I assign services for my occupier? | Voice and Internet | Call features | Tariff | Service Level | Bandwidth | Public IP |

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essensys Platform - Occupier management - Add and Connect Wi-Fi devices

How do I connect an occupier's device to the Wi-Fi Device network? | Wifi Device | Wifi MAC | Wi-Fi device | Occupier | Printer | Wireless |

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Written by essensys Authoring
Updated over a week ago

essensys Platform - Occupier management - Billing - Usage reports

How do I calculate Bandwidth and Voice charges? | Billing | Usage | Overage | Allocation | Allowance | Reports | Occupier / Site

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essensys Platform - Occupier management - Billing - Service reports

How do I view details of an occupier's calls? | Billing | Summarized calls | Itemized calls | Occupier

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essensys Platform - Occupier management - Network info

How do I find out the network details for an occupier at a particular site? | Public IP | Private IP | Occupier VLAN | Disable DHCP |

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Written by essensys Authoring
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essensys Platform - Occupier management - About monthly charges

When will a monthly charge be raised? | Billing day / Occupancy or Lease | Charge day / Service |

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essensys Platform - Branding - White labeling

How do I make the essensys Platform match my brand or corporate identity? | Operator Identity | Platform, portal, and service guide branding

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Written by essensys Authoring
Updated over a week ago

essensys Platform - Branding - Guest Wi-Fi branding

How do I brand the Guest Wi-Fi sign in experience for users at a site? | Guest Wi-Fi | Branding | Customize |

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essensys Platform - Branding - Customizing your Mobile App

How do I create a customized and branded version of the mobile app? | Branding | Logos | App Store |

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essensys Platform - Operations - Raise a Support Case

How do I raise and monitor support cases with essensys? | Support | Issues | Operations

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essensys Platform - Support - Contact us

How can I get help with essensys Platform? | Support Case | Network Issues | Knowledge Base | Chat with us

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essensys Platform - Advanced networking - Public IP and Unmanaged Networks

How do I set up and install a Public IP with an unmanaged Router or Firewall? | Public IP | Unmanaged network | Occupier network

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essensys Platform - Advanced networking - DHCP

What is DHCP and what is it used for? | How and when would I disable DHCP? | Network info | Occupier

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Written by essensys Authoring
Updated over a week ago