Telephony
essensys Platform - TelephonyHow do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number
essensys Platform - Telephony - Site numbersHow do I view provisioned phone numbers at a site? | Manage site telephony | Nominate as main | Allocate / Reserve | Activate
essensys Platform - Telephony - Main number detailsHow should I configure a main number? | Allocated Main Number | Occupier or Operator | Call handling | Main Number settings |
essensys Platform - Telephony - Main number details - View all detailsHow do I view a summary of the current settings for a main number? | Summary | View all details | Controls | Main number
essensys Platform - Telephony - Main number details - ActivateHow do I make my main number "live", so people can call my organization? | Main number | Reception | Call handling, operator or occupier |
essensys Platform - Telephony - Main number details - Call settingsHow do I determine the call handling for calls arriving at the main number? | Call settings | in / out of hours | in space | main reception
essensys Platform - Telephony - Main number details - In space hunt groupHow do I configure the numbers in my in space hunt group? | Main number | Simultaneous ring | Hunt group extensions
essensys Platform - Telephony - Main number details - GreetingsHow do I configure the greetings information for main reception? | Greeting | Comment | Evo
essensys Platform - Telephony - Phone number detailsHow do I activate and configure my phone numbers? | Phone numbers | Configure | Activate | User Features | Occupier | Operator | Assign
essensys Platform - Telephony - Phone number details - View all detailsHow do I view a summary of the current settings for a phone number? | Summary | View all details | Controls
essensys Platform - Telephony - Phone number details - ActivateHow do I activate a phone number? | Enable voice service use | Consume voice services | Activate | Deactivate
essensys Platform - Telephony - Phone number details - Assign to a user or team memberHow do I assign a phone number to a user or team member? | Assign | Unassign | occupier user | operator / account team member
essensys Platform - Telephony - Phone number details - Name the handset (label)How do I define a name to display on the handset associated with my phone number? | Edit assigned label | First / last name | Label 1 / 2
essensys Platform - Telephony - Phone number details - Device setupHow do I view my phone number's handset details and device type? | Phone MAC Address | Device type
essensys Platform - Telephony - Phone number details - Set extension featuresHow do I configure phone number features? | Extension features | Voicemail settings | Call forwarding | Call settings
essensys Platform - Telephony - Phone number details - Enable softphoneHow do I enable my phone number to work with a softphone app? | Phone number | Enable | Softphone
essensys Platform - Telephony - Phone number details - Login / Logout of handsetHow do I log in a telephone number into a handset?
essensys Platform - Telephony - Reset PINHow do I reset a telephony PIN back to its default value? | Locked PIN | Default PIN | Voicemail, Handset, and Voice Portal PIN
essensys Platform - Telephony - Status ReferenceA summary of the statuses that may be associated with a particular main number or phone number in the essensys platform
essensys Platform - Telephony - Recording your Voicemail MessagesHow do I record my voicemail on my essensys provided handset?
essensys Platform - Telephony - Number PortingNumber Porting | UK | US |
essensys Platform - Telephony CNAM - Caller ID Name (US Only)Using Caller ID Names in Platform
essensys Platform - Telephony - Phone number details - Resetting softphone passwordHow to reset password for the softphone app? | Phone number | Password | Softphone
essensys Platform - Advanced Telephony - Request a configuration changeHow do I request a configuration update outside of the available options? | Request | Support |
essensys Platform - Advanced Telephony - Speed dialHow do I make a request to set up speed dials for individual phone numbers? | Speed dial |
essensys Platform - Advanced Telephony - IVRHow do I set up an interactive voice response (IVR) on one of my phone numbers? | IVR | Auto Attendant | Recorded message
essensys Platform - Advanced Telephony - Conference numbersHow do I set up and manage a conference bridge? | Create conference bridge | Nominate conference numbers | Create ID / PIN
essensys Platform - Advanced Telephony - Hunt groupsHow do I set up a hunt group? | Regular, Circular, Uniform, Simultaneous ring | Distribute calls to a group
essensys Platform - Advanced Telephony - Site scheduleHow do I set a temporary site schedule? | Enable temporary out of hours (OOH) main number call handling |
essensys Platform - Advanced Telephony - Call recordingHow do I set up call recording? | Call recording | Raise a case | Access recorded calls
essensys Platform - Advanced Telephony - Telephony TroubleshootingHow do I troubleshoot Telephony issues at my site?
essensys Platform - Advanced Telephony - 3rd Party or Occupiers own PhonesWhat to do when a client does not use the essensys provided phone system, and instead brings in and manages their own?