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essensys Platform - Telephony - Phone number details - Device setup
essensys Platform - Telephony - Phone number details - Device setup

How do I view my phone number's handset details and device type? | Phone MAC Address | Device type

Stuart avatar
Written by Stuart
Updated over a week ago

View the handset details associated with an active phone number.

Tip: You can see the device types for each of your handsets, and the MAC addresses that identify non-digital device types here. Contact us about changes to the device setup.

View the device type

Before you begin

  • essensys will typically set up your device types in the first instance.

  • The phone number must be in the ACTIVE state. See Activate a phone number.

Accessing the Phone number details

  1. Access the phone number details for either the operator or an occupier:

    1. To access the telephony details for the operator:

      • Click Account in the main menu.

      • Select the Telephony tab.

      • Select the <site>.

    2. To access the telephony details for an occupier:

      • Click Occupiers in the main menu.

      • Select the <occupier>.

      • Select the Telephony tab.

      • Select the <site>.

  2. If the list of phone numbers is not visible (the number of phone numbers is presented), click the drop-down icon.

All of the phone numbers that have been allocated for the selected occupier or the operator at this site are presented in a list.
Tip: You can filter this list using the options to its top-right.

Setting up the device

When hovering your cursor over the phone number:

  1. Click Device setup.

    The Device setup dialog box opens. See Device setup details.

  2. If necessary, select a Device type for the handset associated with this phone number.
    The device type list describes the manufacturer's names for the handset types. This might be Polycom Flex, for example.
    Note: The MAC Address field is enabled if you select a relevant device type from the drop-down list.

  3. If enabled, supply the device's MAC address.

  4. Click Save.

The device details are saved.

If the device type cannot be configured in the essensys Platform (Mediatrix 4214 and Fax2Email), a message is displayed. Click OK to close the message and contact us for help completing your set up.

What next?

  • If your phone number is associated with a digital device type (the phone is a flex type and the MAC address field was not enabled), you need to log in to the device remotely. See Login/Logout from Handset.

  • If you supplied a MAC address, you need to log in to your handset manually from the phone itself.

  • If you want to use your phone number from a softphone, you need to enable a softphone app.

Once the phone number is logged in to a device or softphone app, you can make and receive calls.

Device set up



Read-only phone number details:

  • Phone number

  • Extension

  • Default PIN

The basic details for this phone number, including the default PIN that is used to log in to the voicemail mailbox, voice portal, and handset for this phone number for the first time. For more information about this PIN, see Reset PIN.

Device type

Specify the type of device that should be used for this phone number.

The following device types should be set up by essensys (contact us):

  • Mediatrix 4212 is an analog device.

  • Fax2Email enables faxes to be received by email.

Notes: No device indicates a number where a physical phone isn't used. This may be a virtual number or main number, for example.

MAC Address

If this is a device type that allows the MAC Address to be set, supply the MAC address.

This field is disabled if the device type does not support this.

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