If a phone number is one of the digital device types, you can log in and log out of handsets remotely using the essensys Platform:
Log in by selecting the Phone ID (also known as a FSHID) for the handset that you want to log in to. Tip: The Phone ID is displayed on the handset screen.
Log out of the device / handset and return the Phone ID to the pool of available handsets.
Notes:
Remote login, or login from essensys Platform, is only available for digital devices. If your device is not one of the digital types, you need to login from its handset.
The digital device types include Mitel Flex, Polycom Flex, and Yealink Flex devices.
Log out from a device / handset
Before you begin
The phone number must be in the ACTIVE state. See Activate a phone number.
The phone number must be one of the digital device types. See Device setup.
Accessing the Phone number details
Access the phone number details for either the operator or an occupier:
To access the telephony details for the operator:
Click Account in the main menu.
Select the Telephony tab.
Select the <site>.
To access the telephony details for an occupier:
Click Occupiers in the main menu.
Select the <occupier>.
Select the Telephony tab.
Select the <site>.
If the list of phone numbers is not visible (the number of phone numbers is presented), click the drop-down icon.
All of the phone numbers that have been allocated for the selected occupier or the operator at this site are presented in a list.
Tip: You can filter this list using the options to its top-right.
Logging in to a device
When hovering your cursor over the phone number:
Click Login/Logout of handset.
The Handset login dialog box opens.
If your device type is a digital type, select its Phone ID from the drop-down list.
Only Phone IDs that reference phones that are not currently logged in are displayed in this list for selection.Click Login.
After a short delay a confirmation message opens, indicating that the log in process is underway.
Click OK to close the message.
Once logged in, calls to this phone number will cause the handset with the selected Phone ID to ring.
Logging out of a logged in device
When hovering your cursor over the phone number:
Click Login/Logout of handset.
The Log out confirmation message opens.If you are sure that you want to log out, click Logout?
After a short delay a confirmation message opens, indicating that the log out process is complete.Click OK to close the message.
The phone number is logged out of the handset. Calls to the phone number are no longer routed to it.
Handset Login dialog box
Field | Description |
Phone ID | Provides a list of available handset Phone IDs at the site. |
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