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essensys Platform - Telephony - Recording your Voicemail Messages
essensys Platform - Telephony - Recording your Voicemail Messages

How do I record my voicemail on my essensys provided handset?

Stuart avatar
Written by Stuart
Updated this week

To access your voicemail you can press the Voicemail Icon on your handset or Softphone, Dial 1571 or ring the Remote Access Number for Voicemail.

Once dialled you'll be asked for the following;

  • Mailbox ID this is your Extension number which you view here.

  • Voicemail PIN if this hasn't been set before, you'll see this in Platform here, or it would be the PIN set by the customer/team member.

    Note - To reset your Voicemail PIN back to Default, you can do this here.

You should now gain access to your voicemail you will be taken to the Main Menu and the different options you can select to change your greeting press Option 1 we now have two recording options to chose from.

Option 2 - Changing your Busy Greeting (This would be if you are engaged on another call or have Do Not Disturb activated)

Option 3 - Changing your No Answer Greeting (This would be when you either are away from your desk or do not answer your call)

Within the same area, you can also select,

Option 1 - Listen to your messages

Option 5 - Compose and send a new message
Option 7 - Delete all messages
Option 8 - Record your Voicemail's name
Option * - Go to the voicemail system
Option # - Repeat this menu

Tip - To access your Main Number's voicemail instead of using the extension number on the handset, you'll need to use the Main Number extension voicemails are not linked to Main Number's voicemail.

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