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essensys Platform - Telephony - Main number details - View all details
essensys Platform - Telephony - Main number details - View all details

How do I view a summary of the current settings for a main number? | Summary | View all details | Controls | Main number

Stuart avatar
Written by Stuart
Updated over a week ago

Once a main number has been activated, you can view a read-only summary of its settings and details.

The details shown include:

  • Basic details - The main number's phone number, extension number, and current state.

  • Controls - The buttons, exposed by hovering your cursor over the basic details, that you can use to update the details of the main number.

  • Summary details - The call settings for the main number, including voicemail, call forwarding, hunt group, and so on.

Note: There is a maximum of one main number for each operator or occupier.

View all phone number details

Before you begin

Accessing the Phone number details

Access the phone number details for either the operator or an occupier:

  1. To access the telephony details for the operator:

    • Click Account in the main menu.

    • Select the Telephony tab.

    • Select the <site>.

  2. To access the telephony details for an occupier:

    • Click Occupiers in the main menu.

    • Select the <occupier>.

    • Select the Telephony tab.

    • Select the <site>.

The MAIN NUMBER row on this page shows the details of the main number for the selected organization.

Read-only details

To view the main number details in a read-only view:

  1. Click the expand arrow to the side of Main number.

  2. Hover your cursor over the fields to enable any buttons.


Main number summary details

Basic details (read-only)

Fields

Description

Number status

The current status of the main number. For more information, see: Reference: Phone Number Status.

Phone number

The number that is allocated as the main number for this operator or occupier.

Note: This is typically the number for reception at the organization.

EXT

The internal extension for the main number.

Controls

Fields

Description

Hunt Group

Manage extensions in the in space hunt group. For more information, see In space hunt group.

Greetings

Manage the information displayed to the receptionist where Main reception is in use. For more information, see Greetings.

Call settings

Manage how incoming calls to the main number should be handled, either inside or outside of business hours. For more information, see Call settings.

Reset PIN

Reset the PIN back to the Default PIN value. For more information, see Reset PIN.

  • Activate

  • Deactivate

Depending on its current activation status, activate or deactivate the main number. For more information, see Activate the main number.

Summary details (read-only)

Fields

Description

Default PIN

This PIN is used to access the voicemail mail box and sign in to the voice portal for the main number in the first instance. This value is replaced with a custom value on first use, but the replacement value is never displayed in the essensys Platform.

Tip: Reset the PIN to discard the custom PIN and return to this default value. For more information, see Reset PIN.

Call settings:

  • Answer during business hours

  • Answer out of business hours

  • If not answered

  • Voicemail

  • Voicemail to email

The current call settings for the main number. To edit these details, see Call settings.

Greetings:

  • Greeting message

  • Comment

The current greeting and comment that is displayed to main reception where a call handling service is handling incoming calls. To edit these details, see Greetings.

In space hunt group

A comma-separated list of the extensions that are currently included in the in space hunt group. To edit these extensions, see In space hunt group.

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