Once a main number has been activated, you can view a read-only summary of its settings and details.

The details shown include:

Basic details - The main number's phone number, extension number, and current state.
Controls - The buttons, exposed by hovering your cursor over the basic details, that you can use to update the details of the main number.
Summary details - The call settings for the main number, including voicemail, call forwarding, hunt group, and so on.

Note: There is a maximum of one main number for each operator or occupier.

View all phone number details

Before you begin

Access the phone number details for either the operator or an occupier:

To access the telephony details for the operator:
- Click Account in the main menu.
- Select the Telephony tab.
- Select the <site>.
To access the telephony details for an occupier:
- Click Occupiers in the main menu.
- Select the <occupier>.
- Select the Telephony tab.
- Select the <site>.

The MAIN NUMBER row on this page shows the details of the main number for the selected organization.

To view the main number details in a read-only view:

Fields	Description
Number status	The current status of the main number. For more information, see: Reference: Phone Number Status.
Phone number	The number that is allocated as the main number for this operator or occupier. Note: This is typically the number for reception at the organization.
EXT	The internal extension for the main number.

Fields	Description
Hunt Group	Manage extensions in the in space hunt group. For more information, see In space hunt group.
Greetings	Manage the information displayed to the receptionist where Main reception is in use. For more information, see Greetings.
Call settings	Manage how incoming calls to the main number should be handled, either inside or outside of business hours. For more information, see Call settings.
Reset PIN	Reset the PIN back to the Default PIN value. For more information, see Reset PIN.
Activate Deactivate	Depending on its current activation status, activate or deactivate the main number. For more information, see Activate the main number.

Fields	Description
Default PIN	This PIN is used to access the voicemail mail box and sign in to the voice portal for the main number in the first instance. This value is replaced with a custom value on first use, but the replacement value is never displayed in the essensys Platform. Tip: Reset the PIN to discard the custom PIN and return to this default value. For more information, see Reset PIN.
Call settings: Answer during business hours Answer out of business hours If not answered Voicemail Voicemail to email	The current call settings for the main number. To edit these details, see Call settings.
Greetings: Greeting message Comment	The current greeting and comment that is displayed to main reception where a call handling service is handling incoming calls. To edit these details, see Greetings.
In space hunt group	A comma-separated list of the extensions that are currently included in the in space hunt group. To edit these extensions, see In space hunt group.