Where telephony services are managed by essensys, the operator can use the essensys Platform to:
Reserve phone numbers for use by a particular occupier or the operator.
Phone numbers that are provisioned for a site by essensys are allocated to an occupier or to the operator, reserving them for use by that organization only.
Activate and configure a main number for an occupier or the operator account.
If there is a main number for an account, it is typically used as the reception number. Configuring this number sets up group features, such as those describing how to handle incoming calls that arrive outside of business hours.
Activate, configure, and assign phone numbers.
The phone numbers are typically associated with handsets that have been installed at the occupier's or operator's desks or in shared areas, and that may be assigned to particular occupier users or account team members.
Important: The phone numbers for your site are provisioned by essensys. Your main number may be nominated and activated by essensys. Depending on our agreement, we may also complete some allocations and assignments on your behalf.
Note: If you have special numbers, for example, you are porting numbers in from elsewhere, you should contact us.
Set Up Telephony
Before you begin
You need to ensure the following has already taken place:
Your spaces and network are modeled in the essensys Platform (spaces, switch, and port patching).
The phone numbers for the site are provisioned by essensys, and are visible in the Site Telephony page. To access this page, click Spaces > <Site> > Telephony.
Important: If you are manually allocating a main number from the Site Telephony page, you will need to select a number that has already been nominated as a main number by essensys.
What does telephony management entail?.
Reserve / allocate provisioned phone numbers for a particular occupier or the operator. There are two processes you can follow:
If you want to select specific numbers, or a specific range of numbers, you need to manually allocate numbers. See Manually allocate site numbers.
If you are happy to accept any numbers from the pool of available provisioned numbers at the site, assign a voice service to allocate numbers automatically.
Add a voice service for the occupier or operator.
Note: The automatic allocation of numbers is handled according to the rules associated with your site and selected services.
Configure telephony at the operator account. These are the numbers used by your operator team.
From the Account > Telephony page:
Configure telephony at an occupier account. These are the numbers used by a particular occupier and their users.
From the Occupiers > <occupier name> > Telephony page:
When you manually allocate phone numbers from the site list to an occupier or the operator, you select a particular number or range of numbers. This is important if you want an occupier to have a particular phone number, for example.
If an occupier or the operator is assigned a voice service, but they have not been manually allocated enough phone numbers for that service from the site list, numbers are allocated automatically.
Main numbers are nominated as such by essensys.
Individual operator users (account team members) can manage their own phone number settings, and the phone number settings for their occupiers, on an ongoing basis in the essensys Platform.
Individual occupier users can manage their own phone number settings in their white labeled essensys portal.