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essensys Platform - Telephony
essensys Platform - Telephony

How do I manage telephony? | Telephony | Allocate / Assign phone numbers | Provision / Activate service | Main number

Stuart avatar
Written by Stuart
Updated over a week ago

Where telephony services are managed by essensys, the operator can use the essensys Platform to:

  • Reserve phone numbers for use by a particular occupier or the operator.
    Phone numbers that are provisioned for a site by essensys are allocated to an occupier or to the operator, reserving them for use by that organization only.

  • Activate and configure a main number for an occupier or the operator account.
    If there is a main number, it is typically used as the reception number. Configuring this number sets up group features, such as those describing how to handle incoming calls that arrive outside of business hours.

  • Activate, configure, and assign phone numbers.
    The phone numbers are typically logged in to handsets that are on the occupier's or operator's desks or in shared areas, and that may be assigned to particular occupier users or account team members.

Important: The phone numbers for your site are provisioned by essensys. Depending on agreement, essensys may nominate your main numbers, and complete some allocations, assignments, and activations on your behalf.

Note: If you have special numbers, for example, you are porting numbers in from elsewhere, you should contact us.

Set Up Telephony

Before you begin

You need to ensure the following has already taken place:

  • Your spaces and network are modeled in the essensys Platform (spaces, switch, and port patching).

  • The phone numbers for the site are provisioned by essensys, and are visible in the Site Telephony page. To access this page, click Spaces > <Site> > Telephony.

What does telephony management entail?

  1. Reserve / allocate provisioned phone numbers for a particular occupier or the operator. There are two processes you can follow:

    • If you want to select specific numbers, or a specific range of numbers, you need to manually allocate numbers. See Manually allocate site numbers.

    • If you are happy to accept any numbers from the pool of available provisioned numbers at the site, assign a voice service to allocate numbers automatically.
      Add a voice service for the occupier or operator.
      Note: The automatic allocation of numbers is handled according to the rules associated with your site and selected services. For details, see About voice services.

  2. Configure telephony at the operator account. These are the numbers used by your operator team.
    From the Account > Telephony page:

  3. Configure telephony at an occupier account. These are the numbers used by a particular occupier and their users.
    From the Occupiers > <occupier name> > Telephony page:

Further information

  • About voice services:

    When you assign voice services to occupiers or the operator at a site, phone numbers and main numbers may be allocated and activated automatically. For more information, see About voice services.

  • Telephony self-service:

    • Individual operator users (account team members) can manage their own phone number settings, and the phone number settings for their occupiers, on an ongoing basis in the essensys Platform.

    • Individual occupier users may be able to manage their own phone number settings in their white-labeled essensys portal.

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