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essensys Platform - Occupier management - Understanding voice services
essensys Platform - Occupier management - Understanding voice services

How are voice services managed from essensys Platform? | Add services | Manage services | Post-creation configuration | Automatic allocation

Stuart avatar
Written by Stuart
Updated over a week ago

If essensys manage your Ethernet-connected voice services, there are a number of automated steps after you assign a voice service that make the allocation and activation of phone numbers easier for you and your occupiers. This article describes this functionality, including details of how this impacts you and your occupiers in various scenarios.

Information relates to:

  • Special numbers.
    If you do not want to allocate numbers to an occupier automatically, because they are porting in their own numbers or need a particular range or number type, you should only add voice services once you have allocated the special phone numbers to the occupier.

  • Add services (first time).
    Whenever you add a voice service for an occupier for the first time at a selected site, automated allocation and activation processes are applied to make the journey easier.

  • Post-service configuration.
    Once your service is added and your numbers are allocated and activated, you need to configure your floor ports, phone numbers, and log in to your handsets.

Special numbers: Port in, Custom ranges

If you have your own special numbers that you want to port in or select, you need to:

  1. Contact us.
    We will ensure your numbers are set up and available for use by your occupier.

  2. Allocate the special numbers to your occupier before you add your services.
    This ensures that, when you do activate your occupier's voice services, your selected phone numbers are used.

Add services (first-time)

The first time you add a voice service for an occupier at a particular site, there are a number of allocations and activations that happen automatically in response to the service assignment.

Note: This does not happen where the occupier has been allocated numbers manually, or where they are upgrading their existing voice services. (Where they have added an additional voice service or have increased the quantity of an existing voice service.)

The automation varies depending on region:

  • If your occupier is located in the UK:

    • Phone numbers are allocated to the occupier in batches of 5. The batch size is the number of voice services (QTY), plus the main number (if it is created automatically), rounded up to a multiple of 5.

    • Depending on your operator configuration, one of the allocated numbers may be nominated as the main number for the site.

    • Phone numbers are then activated to match the quantity of assigned services.

  • If your occupier is located in another region (including the USA), phone numbers are allocated to the occupier and activated automatically, but the number of phone numbers matches the quantity of assigned services exactly (there are no batches).


  • This happens when you add voice services for an occupier at a particular site for the first time, from the Services > Add services page.

  • This does not happen when you update existing voice services. For example, when you use the Manage Services dialog to schedule an increase in the number of voice services used by this occupier.

Post-service configuration

To complete the process and put your phone numbers into service, you need to:

  • Connect your devices and configure your floor ports:

    • Physically connect your device to the correct floor port using an Ethernet cable.

    • Select the appropriate switch port role for the port used by the device, if it is not already correctly configured. For more information, see Manage floor ports.

  • Configure your main number and phone numbers, including activating numbers, configuring them, and logging phone numbers in to handsets. For more information, see:

Note: You can log in some device types using the essensys Platform (remotely). You will need to log in to other device types manually on the handsets themselves.

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