Overview
Payload is a payment processor that accepts credit and debit card payments. It integrates with Operate's Member Portal, allowing members to pay invoices and make ad hoc payments.
Setup Instructions
1. Configure Payload
Navigate to Operate Settings > Integrations > Payment Processors and select Payload. Click Install, then Open.
You will reach the Payload configuration screen. Enter your credentials:
Client Key - Provided by Payload
Secret Key - Provided by Payload
These can be retrieved in your Payload dashboard by going to Settings → API Keys → API settings
Note: if you do not see the API Keys option, contact your Payload administrator to give you access
Important: Please ensure that the options Raise Decline Error and Two Step Verify Processing are switched OFF in your Payload dashboard under Settings → API Keys → API settings.
2. Add Payee IDs
Payload provides a Payee ID to associate with your organizations or locations.
The payee ID for your processing accounts can be found in Payload by:
logging into your Payload dashboard
Click processing accounts
Select a processing account
Click the three dots on the top right hand corner and retrieve the Resource Id
Per Organization:
Go to Settings > General > Customize > Organizations > Page Layouts
Add the 'Organization Payee ID' field and save
Edit your organization to populate this field with your Payload Payee ID
Per Location:
Navigate to Settings > General > Customize > Locations > Page Layouts
Add 'Location Payee ID' and save
Populate this field for each location with the appropriate Payload Payee ID
Priority note: Location Payee IDs override organization-level IDs.
How It Works
Payload accounts are created per contact, not per customer account. Admin members trigger account creation by:
Adding a payment method during checkout
Adding payment methods in Payment Settings
The system automatically establishes Payload accounts upon first payment method entry.
Recommendation: Designate one admin user to manage payment methods, as recurring payments default to whichever admin most recently enabled them.
Payment Collection & Transactions
One-off payments transfer directly from member accounts to operator accounts. Access transaction records in Invoicing > Accounts Receivable.
To collect outstanding invoice payments:
1. Go to Operate Settings > Payment Processors > Payload
2. Click Start, then Start Collection
3. Select your organization and location
4. Click Collect Now
Payments are only collected from accounts with valid Payload accounts that have enabled Autopay.
Fees
No fees are charged by Operate for payments made using Payload.
Fee charges will be between you and Payload, rates and configuration of fees can be discussed by contacting sales@payload.com.
Payment Reversals & Refunds
If Payload reverses or rejects payments, both parties receive email notification requiring manual correction.
For refunds, process through Accounts Receivable using Journal Entries or Credit Notes.
Data Privacy
All payment data flows to Payload, not Operate. Review Payload's Privacy Policy and Security Guidelines for details.