Overview
Payload is a payment processor that integrates with the Operate Member Portal, enabling members to pay invoices and ad hoc charges such as meeting room bookings using credit or debit cards.
Key Considerations
Multiple members can manage payment methods under one Payload account, though having one user manage settings works best
When the first admin sets up a payment, their email becomes associated with the Payload account
If another admin enables recurring payments, they override the first user's association
AutoPay persists even if the original contact is deleted or moved to a different account
Paying an Invoice
Log into the portal and navigate to My Account > Invoicing
Select an invoice and click Pay
Choose between one-time or recurring payment
Click Pay Now to access the payment widget
Add a payment method (credit or debit card)
Click Continue and confirm the transaction
Receive on-screen confirmation
Payment Settings Management
Access Payment Settings from your username menu to view and manage your payment methods.
The Payment Settings page displays:
Recurring Payments section showing AutoPay status and linked email
Payment Method list with all your saved cards
Autopay toggle next to each card to enable/disable automatic payments
Add New Payment Method button to add additional cards
Fees
No fees are charged by Operate for payments made using Payload.
Any fee charges will be between you and Payload, rates and configuration of fees can be discussed by contacting sales@payload.com.
AutoPay Details
AutoPay charges the full amount due plus any applicable fees on each invoice due date
Only the account holder's email listed in Payment Settings can enable or disable this feature
Recommendation: Designate one admin user to manage payment settings to avoid conflicting configurations
Data & Privacy
All payment data flows through Payload, not Operate. Review Payload's Privacy Policy and Terms of Service for details.