First of all, please make ure that you have gone through the pre-bill run verification process for your recurring charges. 

If you are certain that the verification is accurate and the Licence is still not being transferred, then please open the Licence record and Edit the items (offices and/or services, as the case may be). Your Licence Item should have a List Price added for each month, under the corresponding column. If any item is missing the List Price, please update it then redo the Bill Run. 

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