The Operations pages allow you to monitor the operational information from your system, and update some details while the system is in use. This includes running reports to understand the system in operation, and raising cases to fix infrastructure issues on behalf of your occupiers.
You can use the essensys Platform to:
Analyse the operation of your system using detailed reports.
Raise Support cases with essensys, and view the progress of those cases.
Note: These are your cases. They include requests, questions, and any infrastructure issues that the occupier may be experiencing at your site.
View monthly reports relating to billing for services and usage.
How do I manage operations?
Before you begin
The operations pages are only available when the essensys Platform is in use.
How do I access the Operations pages?
Click Operations in the main menu to open the Operations page.
All operations functionality is accessed from the tabs along the top of the page.
What do operations entail?
Analyzing the operation of your system using detailed Reports.
You can run reports that allow you to analyse essensys Platform use at your site or across your sites. Reports are graphical, allow timescale and scope configuration, and can be drilled into for more details.Viewing monthly Billing reports.
You can run monthly reports that relate to the billing associated with your services and usage.
Further information
If you are using the Dynamic Booking module, you can use the Calendar view to book spaces either on behalf of your occupiers or to make them unavailable for booking (for example, to allow maintenance).