The service reports show itemized or summarized call details for voice services within a month.

These monthly reports are downloaded as CSV documents, and describe voice calls associated with your occupiers or your account (operator). The reports apply across sites and are either a summarized or itemized list.

View Service Reports

Accessing the Service Report Details

Click Operations in the main menu.
The Operations page opens.
Click the Billing tab.
The Billing report opens. By default, the data reflect billing details for Services at the selected site in the current month.
Select the site whose billing report you want to view from the Sites list.
Note: You can select All sites to report on the billing data across all of your sites.
Use the drop-down list at the top-right of the page to select the date for the report.
The reports that are available for the selected month are displayed in the main editor.
Note: Where there is no report, the relevant row displays a 'Not available in the current month' warning. This warning is seen:
- When the current month is selected. (Reports of this type are only available for complete months.)
- When the operator or occupiers do not use voice services.
- When there is no data available for calls in the selected month.

Downloading the Service Reports

Select the reports that you want to download:
- Select all.
- Call charges by occupier.
- Call charges by extension.
- Others. There may be other reports in this view. For information about the report content, download the report or contact us.
Click the Download icon at the top of the main editor to download the selected report or reports.
Note: If you select multiple reports or the Select All option, the download creates a zip file containing all of the selected reports.

Tip: You can also hover over an individual report name and click the inline Download icon to download just that one report as a CSV file.

Service Report Details

Call charges by occupier (summary)

Each row represents a summary of the call charges for a particular occupier or the account (operator) at a particular site.

Column	Description
Client ID	The identifier for the occupier or operator.
Client Amount	The charge to the occupier for these services.
Operator Amount	The charge to the operator (from essensys) for these services.
Margin	The margin made by the operator when they charge for these services. The monetary difference between the amount charged to the occupier and the amount charged by essensys. Note: The Margin may be a negative figure if the operator makes a loss on their call charges. This may happen, for example, if the operator does not pass on charges for local calls.
Client Name	The name of the occupier or operator.
Start Date Time	The first date on which call charges are made in the report period. This is typically the first day of the month.
End Date Time	The last date on which call charges are made in the report period. This is typically the last day of the month.
Site	The site that the services are consumed at.
Billing Ref	The Billing reference for the occupier or operator.

Call charges by extension (Itemized call)

Each row represents the call details for a single call from one phone number (extension).

Column	Description
Customer Alias	The identifier for the occupier or operator.
Billing Reference	The Billing reference for the occupier or operator.
Originating Number	The phone number that called.
Destination Number	The phone number that received the call.
Call Date	The date on which the call was received.
Call Time	The time of the received call.
Duration: Secs hh:mm:sec	The duration of the call in seconds and in the standard hours:minutes:seconds format.
Description	The description from the occupier's tariff. (Their charge band.)
Time Band	The "time band" that describes when the call was made in terms of types. Typical values: Peak Off peak Weekend
Charge	The charge from the tariff for this call.
Cost	The charge to the operator (from essensys) for this call.
Margin	The margin made by the operator when they charge for these services. The monetary difference between the charge and the cost.
Free Seconds	Any free seconds that have been applied as part of the occupier's or operator's bundle.
Connection fee	A flat charge applied on answering a call (on connection).
Charge (exc Free Seconds)	The charge specifically for this call excluding any free seconds.
Tariff name	The name of the tariff associated with this call.
Auth code	Where the authorization code dialing functionality is enabled, this is the authorization code that the user must enter to make a non-emergency call from a "locked" handset.