This article describes how to test an occupier's Public IP address, to ensure that the service is working correctly.
You should test a client's public IP address :
Before the occupier moves in to your building. This ensures that the service is working correctly in advance of the occupier's move in date.
When investigating a network issue reported by the occupier; such as slow internet or lack of internet. This determines whether the issue is related to the occupier's equipment or not.
Testing a Public IP address
Before you begin
You require the following:
A laptop and an Ethernet cable.
The switch and port number that is or will be used by the occupier's Public IP device.
Tip: You can search for a port with a Public IP role in Spaces > Switches, or locate the ports in a space (Spaces > Select space > Floor ports).
The occupier's Public IP information.
Tip: You can view the occupier's Public IP information (Public IP address, Subnet Mask, Default Gateway, and DNS settings) in the Service Guide (Occupiers > Contract).
From the Windows laptop that you are testing the Public IP address from:
On the start menu, select Settings.
The Settings app opens.
Select Network & Internet and click Advanced network settings.
Under Network adapters, find Wi-Fi, and click Disable.
The Wi-Fi connection is disabled and the laptop is disconnected from the internet temporarily.
Under Related settings, select More network adapter options.
The Network connections page opens.
Supply the Public IP details in the Ethernet settings pages:
Right-click Ethernet > Properties.
From the Items list, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
Select Use the following IP address and then specify the details from your service guide:
Enter your Public IP into the IP address field.
Enter your Subnet mask into the Subnet Mask field.
Enter your Gateway into the Default Gateway field.
Select Use the following DNS server addresses and then specify the DNS settings from your service guide.
Plug the laptop into the Public IP switch port in the selected space.
Open a browser and try to get online.
If everything is functioning correctly, you should be able to get online.
Success: What next?
If this procedure was followed because an occupier raised an issue with their Public IP port, advise them that the port has been successfully tested and suggest that they do the following:
Restart their router.
Check their WAN interface network settings. Note: Their 3rd party IT support may need to do this.