WiFi Secure

The WiFi Secure network is for individual occupier users or operator team members to use when connecting their private Wi-Fi enabled devices to the network at a site. This solution uses a single SSID across a single location, which users connect to securely using their personal user name and password.

Username-based access to WiFi Secure at a particular location is granted to occupier users and operator team members when they are created using the essensys Platform and the Create a Wi-Fi account option is selected:

To grant a new occupier user access to their organization's WiFi Secure network, create a user in the Occupiers > <occupier name> > Users page, selecting the Create a Wi-Fi account option. See Create users.
To grant a new operator user access to the site's WiFi Secure network, create a team member in the Account > Team members page, selecting the Create a Wi-Fi account option.

By default, up to three concurrent Wi-Fi devices may be connected to WiFi Secure using an essensys username and password, although the maximum number of concurrent devices is configurable.

Important: Occupier users can sign in to the WiFi Secure network at any of the sites that they have access to, but will be added to the shared Guest network if the site they are connecting at is not their Wi-Fi homesite. If the user wants to connect to the Secure network at this site (for security and performance reasons), you can edit their user details and update their Wi-Fi homesite. This update will prompt a new Wi-Fi account invitation email.

Information: To see which users are connecting to the WiFi Secure network and with how many devices, view the reports on the Operations pages.

WiFi Device or WiFi MAC

The WiFi Device or WiFi MAC network is used for Wi-Fi enabled devices that are shared by the occupier users or operator team members at a site. Important: Private devices, such as laptops, need to use WiFi Secure.

The WiFi Device or WiFi MAC devices that cannot connect to WiFi Secure might include:

Wi-Fi Printers.
Personal assistants, such as Amazon Alexa.
Streaming media adapters, such as Google Chromecast.
Audio and Visual Equipment, such as a Wi-Fi enabled sound bar.

To set up these devices on the essensys Platform, see:

To connect an operator Wi-Fi device, create the device in the Account > Wi-Fi devices page, and then connect the device to the WiFi Device or WiFi MAC network.
To connect an occupier Wi-Fi device, create the device in the Occupiers > Wi-Fi devices page, and then connect the device to the WiFi Device or WiFi MAC network.
To connect a communal Wi-Fi device, contact us.

For more information, see Add and connect Wi-Fi devices.

Note: The WiFi MAC network does not require that you enter a password to connect. In this case, the MAC address is effectively the password.

Wi-Fi Guest

Wi-Fi Guest is a customizable guest network for your Meeting Rooms or to provide to your Guests to connect their devices during a site visit.

Depending on your setup, it may require a password or may be an open network that requires a sign in on a Guest Wi-Fi Splash Page before accessing the internet.

Tip: You can customize your Guest Wi-Fi Splash Page in the Branding pages.

If you would like the password or name of the Guest Wi-Fi to be changed, raise a support case for this request on the essensys Platform.

The typical site setup sets the default timeout for the Wi-Fi Guest network to 480 minutes and the idle timeout for Wi-Fi Guest to 17 minutes (apx). Devices will need to reconnect after this time. If you would like this modified, raise a support case for this request on the essensys Platform.

To raise a support case, see contact us.