There are typically 3 Wi-Fi networks at your location, these are:
Name | Typical SSID |
WiFi Secure | |
Either WiFi Device or WiFi MAC | |
WiFi Guest |
Wi-Fi Secure
The Wi-Fi Secure network is used by individual occupier users or operator team members when connecting their private Wi-Fi enabled devices to the network at a site. This solution uses a single SSID across a single location, which users connect to securely using their personal user name and password.
Important: Occupier users can sign in to the Wi-Fi Secure network at any sites where Wi-Fi is powered by essensys, but they will be added to the shared network if this site is not their Wi-Fi homesite. If the user wants to connect to the Secure network at this site (for security and performance reasons), you can edit their user details and update their Wi-Fi homesite. This update will prompt a new Wi-Fi account invitation email.
Information: To see which users are connecting to the Wi-Fi Secure network and with how many devices, view the reports on the Operations pages.
Creating a Wi-Fi Secure account
Username-based access to Wi-Fi Secure is granted to occupier users and operator team members when they are created in the essensys Platform:
To grant a new occupier user access to the Wi-Fi Secure network, create a user in the Occupiers > <occupier name> > Users page, selecting the Create a Wi-Fi account option. See Create users.
To grant a new operator user access to the Wi-Fi Secure network, create a team member in the Account > Team members page, selecting the Create a Wi-Fi account option.
By default, up to three concurrent Wi-Fi devices may be connected to Wi-Fi Secure using an essensys username and password, although the maximum number of concurrent devices is configurable.
Connecting to the Wi-Fi Secure network
To connect one of your private devices to the Wi-Fi Secure network, see Connect to Wi-Fi Secure.
Wi-Fi Device
The Wi-Fi Device network (which may broadcast the SSIDs WiFi Device or WiFi MAC) is used for Wi-Fi enabled devices that are shared by the occupier users or operator team members at a site. Important: Private devices, such as laptops, must use Wi-Fi Secure.
The Wi-Fi devices (that cannot connect to Wi-Fi Secure) might include:
Wi-Fi Printers.
Personal assistants, such as Amazon Alexa.
Streaming media adapters, such as Google Chromecast.
Audio and Visual Equipment, such as a Wi-Fi enabled sound bar.
Note: The WiFi MAC network does not require that you enter a password to connect. In this case, the MAC address is effectively the password.
Adding and connecting a device to the Wi-Fi devices network
To set up these devices on the essensys Platform:
To connect an operator Wi-Fi device, create the device in the Account > Wi-Fi devices page, and then connect the device to the WiFi Device or WiFi MAC network.
To connect an occupier Wi-Fi device, create the device in the Occupiers > Wi-Fi devices page, and then connect the device to the WiFi Device or WiFi MAC network.
To connect a communal Wi-Fi device, contact us.
For more information, see Add and connect Wi-Fi devices.
Wi-Fi Guest
Wi-Fi Guest is a customizable guest network that you can use in your Meeting Rooms or provide to your Guests to connect their devices during a site visit.
Depending on your setup, it may require a password or may be an open network that requires a sign in on a Guest Wi-Fi Splash Page before you can access the internet.
Tip: You can customize your Guest Wi-Fi Splash Page in the Branding pages.
If you would like the password or name of the Guest Wi-Fi network to be changed, raise a support case for this request on the essensys Platform.
The typical site setup:
Sets the default timeout for the Wi-Fi Guest network to 480 minutes.
Sets the idle timeout for Wi-Fi Guest to 17 minutes (apx).
Devices will need to reconnect after this time. If you would like this modified, raise a support case for this request on the essensys Platform.
To raise a support case, see contact us.