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essensys Platform - Operations - Reports - Secure Wi-Fi detail
essensys Platform - Operations - Reports - Secure Wi-Fi detail

How do I view details of connections to the Wi-Fi Secure network? | Secure Wi-Fi | bandwidth, time online | Detail | Download | CSV

Stuart avatar
Written by Stuart
Updated over a week ago

View a detailed report describing the users connecting or connected to the Wi-Fi Secure network at one site. Each row in this report represents the details of a single connection by a user's device.

Tip: To view a graphical summary of this data "at a glance", click Overview from the Report type options. For more details, see Secure Wi-Fi overview.


  • Wi-Fi Secure is the network that your individual occupier users or operator team members use when connecting their private Wi-Fi enabled devices to the network. For more information, see Wi-Fi overview.

  • Users may each connect multiple devices to the Wi-Fi Secure network. Each row in the detail report represents a single connection by a user's device.

  • Users are account team members, occupier users at their Wi-Fi homesite, and roaming users (occupier users visiting sites other than their Wi-Fi homesite).

Alternative: You can choose to view details of a specific user's connections to the Wi-Fi Secure network across your sites. See Wi-Fi history.

Wi-Fi Secure details

Access the report

All site reports are located in the Operations section of the essensys Platform. To open the correct section:

  1. In the main menu, click Operations.
    The Operations page opens. By default, Reports is selected from the overhead menu.

  2. Under Wi-Fi reports, click Secure Wi-Fi Overview.

The Secure Wi-Fi overview report opens. By default, the report shows details of users connecting their devices to your Wi-Fi Secure network at one of your sites this week.

Filter the report

Use the settings to the right of the report:

  1. Use the Site selector to choose the site that you are interested in.

  2. From the Occupier/Operator list, choose which occupiers or operators you want to include on your report:

    • Select All to show all users connecting to Wi-Fi Secure at the selected site.
      Selecting this option selects all of the other options in the list.

    • Select Operator to show the operator team members connecting to Wi-Fi Secure.

    • Select <occupier name> to show the occupier users who belong to this specific occupier. Note: The selected site for these users is their Wi-Fi homesite.

    • Select Roaming users to show those occupier users who are connecting at a site other than their Wi-Fi homesite.

  3. Select the period that you want your report to cover:

    1. Select Day, Week, or Month and then browse to the specific period in the calendar tool that opens.

    2. Optionally, select Exclude weekends to only report on the weekday connections in this period.

The report updates as you make your selections in the settings panel.

Open the details view

If you want to view the full report details as a paginated table in the essensys Platform:

  1. From the Report type field, click Details.
    The details view opens in the main editor.

  2. Optionally, use the Search field to filter the results.

  3. Navigate around the details view:

    1. To sort the columns by particular values, click the header row.

    2. To move between the pages of results, click the left and right arrows.

Export the details as a CSV

You can download the full details as a CSV, even when there are too many results for your report to be shown in the details view.

Important: The downloaded report is filtered by the settings you have chosen, but does not reflect any search or column sorting.

From either the details view or the overview:

  1. From the top-right of the main editor or details pop-up, click Export CSV.
    If there is a delay in creating the report, a spinner is displayed where the Export CSV icon was. The CSV file is created and downloaded.

  2. Click to open the downloaded report.
    Note: The CSV file is correct at the point in time when the download is requested.

Secure Wi-Fi detail

"Too much data" message

If there are too many details to display in the view, you will see the "too much data" message. You should do one of the following:

  • Use the report settings to further filter your report. Tip: Choose fewer occupiers or a shorter time period to reduce the scope of the report.

  • Click Export CSV to download the report as a CSV file. For details, see Export the details as a CSV.

Report header and footer




Return to the Reports home page by clicking the Return button at the top-left of the main report window.

Export CSV

Click Export CSV to download the Secure Wi-Fi details report.

The exported CSV is filtered by:

  • Site (site selector)

  • Occupier/Operator

  • Period

For details of the content of the downloaded report, see Fields.


Filter the report to show only those connections whose details contain the searched value.

  • The search is performed as you type.

  • The search affects the current view, but will not affect the exported CSV.


When viewed in the essensys Platform, each page in the report shows a maximum of 12 rows of data.

Use the left and right arrows to move between the pages of results.

Inactive users: #

Opens a pop-up that lists those occupiers with inactive users.

Users are "inactive" if they have not accessed the Wi-Fi Secure network for 90 days preceding the start time of your report.

Note: This link is only shown if there are occupiers selected with one or more inactive users.

Platform report and CSV fields

Each row in the table or CSV file represents a device connecting to the Wi-Fi Secure network.




  • Start date

  • Start time

The date and time when this connection was established.


  • End date

  • End time

The end time for this connection.


The Occupier/Operator value may be:

  • Operator

  • <occupier name>

  • Roaming users

Access point

The wireless access point (WAP) that the users device connected to.

  • MAC

  • Email

Details of the user and their device:

  • The MAC address for the connected device.

  • The user's email address.


The duration of this particular device connection.

Bandwidth (MB)

The bandwidth usage for this particular device connection.


The type of device.

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