All Collections
Occupier management
essensys Platform - Occupier management - User Wi-Fi history
essensys Platform - Occupier management - User Wi-Fi history

How do I view details of an occupier user's Wi-Fi use? | Wi-Fi Secure | Reports | Wi-Fi homesite | Roaming

Stuart avatar
Written by Stuart
Updated over a week ago

Run a report that describes the Wi-Fi history for a particular occupier user. By default, this report details the user's devices connecting to the Wi-Fi Secure network:

  • At their Wi-Fi homesite.

  • This week.

By changing the site in the site selector, you can also explore the connections that the same user made at the other sites that they have site access to. Note: The user connects to the sites other than their Wi-Fi homesite as a "roaming user".

Each row in the report represents a device connecting to the Wi-Fi Secure network with the selected user's email address as their username. The report describes when connections happened, which Wireless Access Points (WAPs) the device connected to, the MAC address of the connecting device, and other details about the connection.

Tip: You can view this same report from Operations > Reports > Secure Wi-Fi overview, by selecting the details view and then same options in your settings. For more information, see Secure Wi-Fi detail.

Explore a user's Wi-Fi history

Before you begin

  • The user must have an active Wi-Fi account, enabling them to sign in to the Wi-Fi Secure network wherever they have site access. A Wi-Fi account is created when an occupier user is created or edited. For more information, see Create users.

Access the User details page

The Wi-Fi history report is associated with a particular user, and as such is accessed from the User details page. To view the occupier user details:

  1. Click Occupiers in the main menu.

  2. Select the <Occupier> in the Occupiers menu.

  3. Click the Users tab.
    The Occupier users page opens. By default, the top occupier in the occupiers list, and the top user in the users list are selected.

  4. Select an occupier user to view their details.
    Tip: You can search and filter using the drop-down lists at the top of these columns, and by typing a name into the search fields.

Once you have selected the appropriate user, the User details view (shown in the main editor) shows their details.

Open the Wi-Fi history report

  1. To open this user's Wi-Fi history report:

    1. Locate the Wi-Fi Access section of the page.

    2. Click Wi-Fi history.
      Note: This option is only available if Wi-Fi access is ACTIVE.
      The Secure Wi-Fi report for this user opens. By default, the report shows details of this occupier user's connections to the Wi-Fi Secure network at their Wi-Fi homesite this week.

  2. To view any connections that this same user made to the Wi-Fi Secure network at a site that is not their Wi-Fi homesite:

    1. In the report settings (right), click a different site in the Site Selector.
      The report updates to show details of this user's Wi-Fi Secure connections as a roaming user at the newly selected site.

    2. Repeat to view this user's connections at each available site.

"Too much data" message

The following message indicates that the search returns too much data to display:

If you see this message, either when you first open the report or when you change your site selection, you can do one of the following:

  • Change the selection in the Occupier/Operator field:

    • If your selected site is the user's Wi-Fi homesite, select the occupier only.

    • If your selected site is not the user's Wi-Fi homesite, select Roaming users only.

  • Choose a shorter time period for the report.

  • Export the report as a CSV file. For details, see Export the Wi-Fi history report as a CSV.

Export the Wi-Fi history report as a CSV

Download a CSV file containing the current Wi-Fi history report.

Important: The downloaded report is filtered by the currently selected settings (site, occupier/operator, and time period), but does not reflect any search or column sorting. This means that it is not filtered by the user's email address, and so is not specific to your user.

  1. From the top-right of the main editor, click Export CSV.
    If there is a delay in creating the report, a spinner is displayed where the Export CSV icon was. The CSV file is created and downloaded.

  2. Click to open the downloaded report.
    Note: The CSV file is correct at the point in time when the download is requested.

  3. If you want to filter your report by user, use the spreadsheet filtering to show those connections that are associated with your user's email address.

Did this answer your question?