Create occupier users. These users are the employees who work for the occupier (tenant).
When you create an occupier user, you will record some basic details about them and may opt to:
Create a Wi-Fi account that lets them connect their private devices to the Wi-Fi Secure network.
Invite them to use essensys Operator Experience (the essensys Mobile App and Portal) to view and manage their own, or other user's, data.
Manage occupier users
Add an occupier user.
Edit the details associated with an existing occupier user.
Delete an occupier user.
Accessing the User management page
In the main menu on the left, select Occupiers.
In the Occupier list, select the correct occupier.
Click the Users tab.
The Users list opens, with the top user in the list (if there is one) selected.
Tip: You can filter the list of occupiers or the list of users by typing text into the search text fields. The list is filtered as you type.
Add an occupier user
Click Add a user.
The Add user details wizard opens.
Supply the basic user details for the occupier user.
Optionally, set up the occupier user's Wi-Fi account.
The occupier user will be invited by email to connect their personal devices to the Wi-Fi Secure network. For more information about Wi-Fi Secure, see Wi-Fi Overview.
Optionally, set up a User account to allow the occupier user to access one or more of the essensys Occupier Experience apps.
Select a Role for the user, and invite them to use each app individually.
Note: If you do not see the user accounts options, you have not signed up to offer the experience to your occupiers.
Click Add user.
The occupier user is created.
Note: If a Wi-Fi account is created for the user, or the user has been invited to one or both of the mobile app or portal, an invitation email is sent inviting them to sign in.
If the occupier user receives an invitation email, you should encourage them to use the details from their email to:
Sign their private devices in to the Wi-Fi Secure network at their Wi-Fi homesite.
Sign in to their portal or mobile app, and create a new password as prompted. Note: Your occupier users only need one password to sign in to their mobile app and portal.
Tip: If the new occupier's telephony is managed by essensys, you can also assign this user a phone number in the Occupiers > Telephony pages. For more information, see Phone number details - Assign a user.
Editing user data
You can edit occupier user details by clicking Edit in the top-right of the user details page.
If this occupier's telephony is managed by essensys and you assigned this user a phone number in the Occupiers > Telephony pages, you can not edit their direct line telephone number in the edit page. The direct line field is replaced with a phone number field, which describes their assigned number.
If the user wants to connect to the Wi-Fi Secure network at a site that is not currently their Wi-Fi homesite, but they do not want to be connected to the shared Guest network (the default), you should edit their details and select a different Wi-Fi homesite for them. A new password will be issued to them by email.
If you update a user's email address, a notification email is sent to both their old and new email addresses for security purposes.
If you update a user's email address, they will need to sign in to any accounts where they use their email address as their username. This typically means signing back in to Wi-Fi Secure and to their portal or mobile app.
You can revoke a user's access to the Wi-Fi Secure network or to the mobile app or portal by deactivating either their Wi-Fi or User account. A user whose access is "deactivated" is prevented from signing in on their next attempt.
User details (Read-only)
User List (Left)
Optionally, filter the list of users by typing part or all of the user name into the search field.
Click to create a new user for the selected occupier. For more information, see Add a user wizard.
Add multiple users
Click to create multiple users from a spreadsheet (CSV). For more information, see Create users in bulk.
Example: You might want to load multiple users in one action if you are on-boarding a new occupier.
Edit or delete multiple users:
Select multiple occupier users at your managed sites and:
Click to create and download a CSV file containing details of all of the users associated with this occupier.
Main Editor (Right)
Update the details for the user that is visible in the main editor.
For details of fields in Edit dialog box, see Add a user / Edit a user.
Delete the user from the system.
Note: If you delete a user who has a phone number that is managed via the Telephony pages, that assignment is removed on delete.
The basic details for this user.
This user's Wi-Fi account details. Where present and active, the user can connect their private devices to the Wi-Fi Secure network using their password.
Where the Wi-Fi account is active, hovering over this row displays an option to reset the password used when connecting to the Wi-Fi Secure network as this user. This will prompt a new password to be sent to the user by email.
Where the user has been assigned a phone number in Telephony, details of this phone number are shown.
Clicking the link takes you to the phone number details page.
The details of this user's account for any white-labeled essensys experience apps.
Note: When an occupier user is invited to use these apps, they receive an invitation email with sign in details. These details are used for signing in to both of the apps. The user needs to sign in to either the portal or mobile app to reset their password for the first time.
To DEACTIVATE the user account, and thereby stop the user being able to sign in to either portal or mobile app, hover over the User account details and set the toggle as required.
User details - Add a user / Edit a user wizard
Mandatory. The user's first name.
Mandatory. The user's last name.
Mandatory. The user's email address.
Note: This value must be unique for all users associated with this operator.
Important: If you change a user's email address after creation, they will need to:
Notes: If you update a user's email address:
The user's job title. For information.
Tip: This may be useful where there are a lot of users, but they share settings based on their job.
Contact mobile number for user.
Where the name of this field is Direct line, this is a contact land line number for the user.
Where the name of this field is Phone number, the occupier's telephony is managed by essensys, and they have been assigned this number in the Occupiers > Telephony pages.
The language that the user uses by default. For example, this affects the portal and any emails.
Create or manage this user's Wi-Fi account details. Where a Wi-Fi account is present and active, the user can connect their private devices to the Wi-Fi Secure network. For more information, see Wi-Fi Overview.
Note: Whenever you create or activate a Wi-Fi account, the user is sent a new password by email.
Create a Wi-Fi account
This option is only shown where there is no Wi-Fi account at present.
Note: When the user is either edited or created with this option set, the Wi-Fi account is created, and the user is invited to connect to the Wi-Fi Secure network by email.
If the user has a Wi-Fi account in either the ACTIVE or DEACTIVATED state, you will see an activation toggle on the edit dialog box:
Concurrent device limit
The number of devices that can be concurrently connected to the Wi-Fi Secure network as this user.
Once the user has reached the concurrent device limit, any further attempt to access Wi-Fi Secure as this user fails.
The site at which the user will typically connect to the Wi-Fi Secure network.
Note: The user can connect to Wi-Fi Secure at any site that they have site access to, but they will be added to the shared Guest network at any site that is not their Wi-Fi homesite.
If the user wants to connect to the Wi-Fi Secure network at a site that is not currently their Wi-Fi homesite, but do not want to be connected to the shared Guest network (the default), you should edit their details and select a different Wi-Fi homesite. A new password will be issued by invitation email.
Details of the user account that enables access to the white-labeled essensys Occupier Experience apps (portal and mobile app). Info: Your user only needs one set of sign in credentials for both their mobile app and their portal.
Note: If you invite a user to use the portal or mobile app in this view, the user is sent new sign-in credentials by email. If you initially invite a user just to the portal and then later invite them to use the mobile app, you will receive an email each time. The second email is just a notification, you do not need to reset your password.
The role that this user account has when accessing the apps:
Note: For information about the different access for these types of user, see Occupier experience user help.
Controls user access to your white-labeled version of the essensys portal.
Note: If you do not see this option, you have not signed up to offer the experience to your occupiers.
Controls user access to your white-labeled version of the essensys mobile app.
If you are using the Smart Access module, you can also manage access control for this user.
Note: You can not manage the access groups that this user is associated with in the edit user view, only in the add user view and the manage groups view.