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essensys Platform - Operations - Reports - Guest Wi-Fi detail
essensys Platform - Operations - Reports - Guest Wi-Fi detail

How do I view details of connections to the Wi-Fi Guest network? | Guest Wi-Fi | MAC, bandwidth, time online | Detail | Download | CSV

Stuart avatar
Written by Stuart
Updated over a week ago

View a detailed report describing the devices connecting or connected to the Wi-Fi Guest network at one or all sites.

Tip: To view a graphical summary of this data "at a glance", click Overview from the Report type options. For more details, see Guest Wi-Fi overview.


  • Wi-Fi Guest is a Wi-Fi network that users typically connect their devices to when visiting a site. For more information, see Wi-Fi overview.

  • Devices are pieces of equipment, such as mobile telephones or laptop computers. One user can have a number of devices connected to the Wi-Fi Guest network concurrently, but each device is represented separately in this report.

Wi-Fi Guest details

Access the report

All site reports are located in the Operations section of the essensys Platform. To open the correct section:

  1. In the main menu, click Operations.
    The Operations page opens. By default, Reports is selected from the overhead menu.

  2. Under Wi-Fi reports, click Guest Wi-Fi Overview.

The Guest Wi-Fi overview report opens. By default, the report shows devices connecting to your Wi-Fi Guest network across all of your sites, this week.

Filter the report

  1. Use the settings to change the site or period that your report should reflect.
    For more information, see Guest Wi-Fi overview.

  2. To view the full report details, do one of the following:

    • From Report type, click Details.
      The details view opens in the main editor.

    • From the top-right of the main editor, click Export CSV.
      The CSV file is created and downloaded.

    Both the details view and the CSV file contain Wi-Fi Guest connection details for the selected site during the selected time period.

Guest Wi-Fi detail

"Too much data" message

If there are too many details to display in the view, you will see the "too much data" message. You should do one of the following:

  • Use the report settings to further filter your report. Tip: Choose fewer sites or a shorter time period to reduce the scope of the report.

  • Click Export CSV to download the report as a CSV file. For details, see Export the details as a CSV.

Report header and footer




Return to the Reports home page by clicking the Return button at the top-left of the main report window.

Export CSV

Click Export CSV to download the Guest Wi-Fi details report.

The exported CSV is filtered by:

  • Site (site selector)

  • Period

For details of the content of the downloaded report, see Fields.


Filter the report to show only those connections whose details contain the searched value.

The search is performed as you type.


When viewed in the essensys Platform, each page in the report shows a maximum of 12 rows of data.

Use the left and right arrows to move between the pages of results.

Platform report and CSV fields

Each row in the table or CSV file represents a device connecting to the Wi-Fi Guest network.




  • Start date

  • Start time

The date and time when this connection was established.


  • End date

  • End time

The end time for this connection.

Connection details:

  • Site

  • Access point

These fields provide details relating to the connection location:

  • The site where the device is connected.

  • The wireless access point (WAP) that the device connects to.

Device and user details:

  • MAC

  • Email

  • Name

  • Phone

Details of the device and the user details supplied when signing in:

  • The MAC address for the connected device.

  • The user's email address.

  • The user's name.

  • The user's contact phone number.

Note: User details are supplied when the user signs in to the Wi-Fi Guest network. Which details are collected is configurable.




Indicates whether or not the user opted to sign up to marketing communications.

Social login

Indicates whether or not the sign in was made using a social media account.


The duration of this connection.

Bandwidth (MB)

The bandwidth usage associated with this connection.


The type of device.

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