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essensys Platform - Get started - Connect to Wi-Fi Secure
essensys Platform - Get started - Connect to Wi-Fi Secure

How do I connect my private devices to the Wi-Fi Secure network at my sites? | Wi-Fi Secure | Operator

Stuart avatar
Written by Stuart
Updated over a week ago

You can connect your private devices (laptops, mobiles, and so on) to the Wi-Fi Secure network at any sites. Connection is via a private, password-secured account.

Tip: There are typically three managed Wi-Fi networks at each of your sites. For more information about these different Wi-Fi networks, see Wi-Fi overview.

Connect to Wi-Fi Secure

Note: This guide is for operator team members with access to the essensys Platform. For details of the process that occupier users should follow, see Connecting to Wi-Fi Secure (occupier).

Tip: As an operator, you are able to create occupier users and operator team members with access to Wi-Fi Secure. For instructions, see Grant access to Wi-Fi Secure.

Receiving a Wi-Fi username and password

When your Wi-Fi account is created, you are sent an email inviting you to join the Wi-Fi Secure network. This email includes:

  • The name of the Wi-Fi Secure network to connect to (wireless name).

  • The username and password to use when connecting to that Wi-Fi Secure network for the first time.

Tip: If you do not seem to have received an email invitation containing the preceding information, check your junk folder. If there is still no email after a delay, contact us.

Connecting to Wi-Fi Secure

You should follow the standard process for connecting to Wi-Fi Secure, using the details from your email invitation to indicate the name of the network and your username and password details.

For connection instructions, either see the manufacturer's help materials for your device or click on the correct device type from the following links:

Tip: If you or your users are unable to connect to the Wi-Fi Secure network at your site or sites, contact us.

Windows

  1. From your Windows task bar (bottom right), click Network settings.

  2. From the list of available networks, select <wireless name>.
    Tip: The <wireless name> is the name of your connection. Typically, this is WiFi Secure or similar.
    The connection dialog box opens.

  3. Enter your username and password.

  4. Click OK.

  5. If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.

The Windows device is connected to the Wi-Fi Secure network.

macOS

  1. Connect your device to the <wireless name>.
    Tip: The <wireless name> is the name of your connection. Typically, this is WiFi Secure or similar.

  2. When prompted, enter the username and password from your invitation email.

  3. If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.

Once you have signed in for the first time, you should not need to enter details again to access the Wi-Fi from this device.

iOS

From your phone:

  1. Navigate to Settings, and select Wi-Fi.
    A list of available networks opens.

  2. Select <wireless name>.
    Tip: The <wireless name> is the name of your connection. Typically, this is WiFi Secure or similar.

  3. Once this has been selected, you will be prompted to enter your username and password.

  4. Click Join.

  5. If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.

Android

For manufactures like Samsung, Google, OnePlus that run Android OS you'll to follow the guide below,

  1. Navigate to WiFi, select WiFi Secure.
    Tip: The name of the connection. Typically, this is WiFi Secure or similar.

  2. Add the following details:

    • EAP Method - PEAP

    • Phase-2 authentication - MSCHAPV2

    • CA certificate - Use System certificates

    • Online Certificate Status - Do not verify

    • Domain - essensys.tech

    • Identity - The user name from your invitation email

    • Anonymous identity - leave this field blank

    • Password - The password from your invitation email

  3. Click Connect.

The device is then connected to the WiFi Secure.

Chrome OS

The Chrome OS does not automatically set up the Wi-Fi Secure connection in all cases and needs to be manually configured.

You will be presented with a setup menu where you will be asked for various details relating to the setup, if you do not get this far then restart the device and try again.

Enter the details for the following fields:

  • EAP Method - PEAP

  • Phase-2 authentication - MSCHAPV2

  • CA certificate - Use System certificates

  • Online Certificate Status - Do not verify

  • Domain - essensys.tech

  • Identity - The username from your email

  • Anonymous identity - leave this field blank

  • Password - The password from your email

All other details can be left as default, you should now be able to click Connect and connect to the network.


Further information

Grant access to Wi-Fi Secure

To provide access to the Wi-Fi Secure network, you need to use essensys Platform to:

  • Create or edit account (operator) team members or occupier users:

  • Create a Wi-Fi account as part of that process.
    The details of the Wi-Fi account indicate the maximum number of devices they can connect to the network concurrently, and, for occupier users, the site at which they typically connect (their Wi-Fi homesite).

When you create a Wi-Fi account for a user or team member (either on create or edit), they are sent an email containing the details they need to use to connect their laptop or other private device to the Wi-Fi Secure network.

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