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essensys Platform - Account - Operator key contacts
essensys Platform - Account - Operator key contacts

How do I manage contact details for emergency and routine notifications? | Operator key contact | Multiple sites

Stuart avatar
Written by Stuart
Updated over a week ago

Key contacts are used when essensys need to make contact with you to raise awareness about scheduled maintenance activities, or to notify you about an unforeseen event that you need to know about. Contact is by email.

The Operator Key Contact is the emergency contact for multi-site service updates and any service issues that are relevant to the operator, but not specific to one of their sites.

Note: The other two types of contact are the Site Key Contact and Maintenance Contact at a particular site. For more information, see Site key contacts.

Create operator key contact

Accessing the Account Contacts page

  1. In the main menu on the left, select Account.
    The Account page opens.

  2. Click the Contacts tab.
    Any currently defined contacts are listed in the view.

Edit the operator contacts

  1. Click Edit at the top-right of the main editor.
    The Edit contacts dialog box opens.

  2. If there are no contacts, specify the first Email address for the operator contact.

  3. For each additional contact email address, click Add another email address and enter a valid email address.
    The following rules apply:

    • You can specify up to 10 email addresses.

    • Each email address must be valid and unique.

  4. Click Save to save your changes and close the dialog box.


Edit operator contacts

Field

Description

Email address:

  • Add another email address

  • Delete email address (X)

For each contact email address that you want to add:

  1. Specify the first valid email address.

  2. For each additional email address, click Add another email address and enter a valid email address.

For each contact email address that you want to remove:

  • Click Remove (X) to the right of the field.

The following rules apply:

  • You can specify up to 10 email addresses.

  • Each email address must be valid and unique.

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