Use the Dashboard in the essensys Platform to view and understand service and network usage at each of your sites. The Dashboard contains a number of tiles, each of which graphically describes some simple network or service data.

Accessing the Dashboard for a Site

From the main menu, click Dashboard.
The Dashboard opens. The tiles for the selected site are presented in the main editor.
Optionally, use the Change sites drop-down list to open the dashboard for a different site.
Tip: The drop-down list contains all of those sites where you are an administrator. You can filter this list by typing part or all of the site name into the search field.

The Dashboard contains a number of tiles, each of which shows at-a-glance usage data or further information for your selected site.

Notes:

Most tiles include a clock alongside their title. Hover over the clock to see when the data was last updated.
Most of the information that is presented in the Dashboard tiles is refreshed hourly. Hover your cursor over the clock icon to see when the data in the tile was last refreshed.

Tiles

Occupancy tracker.
The number of users connecting to the different Wi-Fi networks at your site on each day.
Open cases.
The number of support cases that are currently OPEN at the selected site, broken down by case priority.
Network.
Lists any current issues on the network.
Bandwidth usage.
All bandwidth usage at the selected site over the time period on the x axis.
Incoming and outgoing occupiers.
Lists any contract start, contract end, and scheduled occupier decommission dates that are coming up in the next seven days.
Top performing services.
The top performing services at the selected site.
What's new.
Details of some new or important feature of the essensys Platform.

Occupancy Tracker

The occupancy tracker tile shows the approximate number of users connecting to the different Wi-Fi networks at your site on each day. This allows you to see roughly how many users have been present at your site over the last two weeks, based on their network connections.

The graph visualizes the approximate number of users connecting to each of the Wi-Fi networks at your selected site:

The highest point of the graph represents the total number of users at your site on the selected day.
Each of the areas shows users connecting to one of the networks, as described in the legend.
Hover over the graph to view details of the users on each of the networks on a particular day as a pop-up.
If there are connections to other networks on the graph, hover over the Other Wi-Fi users legend to show the number of users connecting to each of the other networks as a tool tip.
Select Exclude weekends to only include the weekday connections in the graph.

Field details

Field	Description
Graph	The graph visually represents the users connecting to each of the Wi-Fi networks at your selected site. The names of the networks are as described below (legend). The top of the graph represents the approximate total number of users connecting at this site on each day. The number of users is approximated from connections. This is described below (Y-axis).
X-axis	The past two weeks from, and including, today. Note: If you are viewing the graph at the weekend and you select to exclude weekends, "today" will not be visible.
Y-axis	The number of users. The number of users represented in the graph is approximated from network connections: Where users connect multiple devices to a password-secured network (Wi-Fi Secure), we count all of them as one user for this graph. Where users connect devices to a network that is not password secured (Wi-Fi Guest), we do not always know their identity and so may count each connection as a separate user. Note: We will try to match the connections as belonging to one user where they share an email address. Each connection is counted when it is established. This means that a connection that continues overnight is counted on the first day (the connection day) only.
Legend Wi-Fi Secure users Wi-Fi Guest users Other Wi-Fi users Hover: User breakdown	The legend always shows three types of users in the graph: the users connecting to the Wi-Fi Secure and Wi-Fi Guest networks, and any users connecting to other networks. Where the preceding example says "Wi-Fi Secure" and "Wi-Fi Guest", your graph will show the actual name for the network at the selected site. This is the SSID that you select when connecting your device to the network, and it typically reflects the secure, guest, and devices naming associated with the default essensys setup. Tips: Hover over the Other Wi-Fi users legend to show the full date and the number of users for each of the other networks as a tooltip. If you do not recognize the network names (for example, you see Wi-Fi Guest, but you don't have a Wi-Fi Guest network) contact us for more information.

Further occupancy information

By default, essensys provide three Wi-Fi networks that the user can connect their private, guest, or shared devices to. For more information, see Wi-Fi overview.
You can use the operations reports to view more information about Wi-Fi use at your sites. For more information, see:
- Reports - Secure Wi-Fi overview.
- Reports - Guest Wi-Fi overview.

Open cases

The Open cases tile shows the number of support cases that are currently OPEN at the selected site, broken down by case priority.

Tip: You can use this dashboard to understand the relative importance of open cases and to expedite any cases where either you have the next action or where you expect the user with the next action to act soon.

The total, in the center of the donut, shows the total number of cases are currently open at this site.
Each "slice" represents the number of open cases with a particular priority. For example, the number of cases relating to a critical issue at your site.
- To find out who is responsible for the next actions on the open cases, hover your cursor over a slice.
- To see more details of the open cases with a particular priority, click the slice to open the Support pages.

View the "next action" for open cases (hover)

You can hover your cursor over either of:

The "slice" that represents the open cases with a shared priority in the donut.
The priority name in the legend.

When you hover your cursor:

An additional line is shown inside the selected slice.
The priority name is highlighted in the legend.
A "tool tip" opens in the center of the donut, showing the number of cases with the selected priority and the user group responsible for the next action.

View support cases in detail (click)

You can click on a slice to open the Support cases report with the same priority filter applied.

For example, if you are hovering over the Critical priority slice, clicking that slice opens the Support pages with the case details filtered to show only those with the Critical priority. For details, see Support cases.

Network

Lists any current issues on the network.

Operational	Degraded	Site down

Note: The preceding image shows what this tile could look like in the 3 possible scenarios:

The network status is operational and is not currently experiencing any issues.
The network status is degraded.
In the example, there is an outage on the primary internet circuit, but the back up circuit is not currently experiencing any issues. In this case, auto failover applies and the back up circuit is used.
Note: The network status may also report a status of "degraded" because of reduced resiliency. This is where there is an outage on the back up circuit, but not on the primary circuit.
The network status is site down, there is an outage on both the primary internet circuit and the back up circuit to the site.

Note: If you experience any of these issues, essensys will reach out to you through your site key contact, and a support case for the outage will be raised automatically.

Bandwidth usage

All bandwidth usage at the selected site over the time period on the x axis. Hover to view all bandwidth usage at a particular day and time.

Tip: The default view sets the y axis to show usage as clearly as possible. To view both usage and threshold capacity, click Show threshold capacity.

Incoming and outgoing occupiers

Lists any contract start, contract end, and scheduled occupier decommission dates that are coming up at the selected site in the next seven days (including today).

This information allows you to schedule or make changes in advance of these occupancy events.

Note: The tile shows up to 100 events at any one time, and includes data for seven days from "today" (from this morning at 00:00). The tile does not include data from this day next week.

Tip: Hover over the day to view the full date of the scheduled move, and hover over the icon to view the event type.

	Upcoming event	Details
	Contract start date	The named occupier has a contract that is scheduled to start on the given day. Click the occupier name to view their Contract and any associated space occupancy details. If the occupier is scheduled to move in to a space, you might need to: Configure the floor ports in their new space. Connect, activate, and log in to any Ethernet-connected devices. Add and connect their Wi-Fi devices. If they are using Smart Access, set up user access to the new space or spaces.
	Contract end date	The named occupier has a contract that is scheduled to end on the given day. Click the occupier name to view their Contract and any associated space occupancy details. Tip: If the occupier will no longer be a customer of the operator, you might want to schedule decommission after their move out date.
	Scheduled decommission	The named occupier is scheduled for decommission. Click the occupier name to open their Occupier config details. Tip: You can cancel or reschedule the scheduled decommission from this page.

Top performing services

The top performing services at the selected site. Only services that are currently in active use are included.

Note: Services are usually paid on an ongoing basis and enable internet and voice at particular service levels, and so on.

What's new

Some new or important feature of the essensys Platform. Click Find out more to view details of the new feature.

Note: There may be multiple tiles of this type.

Further information

As well as this simple dashboard, there are also detailed monthly reports that allow you to understand space and service usage at your sites in more detail. For more information, see Reports.