Warning: Before starting the integration, it’s essential that you have an active essensys account. If they do not yet have access to the essensys Platform, you should contact essensys to get set up before proceeding.
Before you begin
To ensure a smooth setup and reliable sync between OfficeRnD and the essensys Platform, we recommend reviewing and preparing the following:
Review your location setup
Make sure your locations in OfficeRnD are clearly defined and match the corresponding sites in essensys. This will make mapping easier and reduce the risk of misalignment.Clean up member data
Ensure member profiles in OfficeRnD are accurate and up to date, including:Email addresses - used as unique identifier in essensys Platform
Mobile numbers (only required for elumo) – required for SMS authentication when assigning digital elumo passes to members. Without a valid mobile number, members will not be able to complete the wallet pass journey.
Change your member settings (only required for elumo)
In order to make sure you capture members' mobile numbers for any members added in future, make the mobile number a compulsory field.Navigate to settings
Forms customization
Select 'Member'
Tick the selection to make 'Phone/Mobile Phone' a required field
Check company associations
Confirm that companies are correctly linked to their members and locations. This is especially important if you're using company-level access or connectivity rules.Audit your booking calendar - only required for elumo
Review upcoming bookings in OfficeRnD to ensure they reflect current availability and usage. This is particularly important if you plan to sync bookings for access control or tap to book functionality.
Connect the integration
Follow these steps to activate the elumo integration in OfficeRnD
Go to Integration Hub > All Integrations.
Open “Wi-Fi” and click Activate next to essensys Platform.
Add your unique elumo Platform URL to connect the accounts.
Enter your Platform user credentials to authorise the integration.
Configure the integration
Once you’ve activated the integration you will need to configure your locations, choose your settings and start the sync.
Navigate to Active Integrations
In your OfficeRnD admin portal, go to Integration Hub > Active Integrations and locate the elumo integration.Click ‘Configure’
Open the configuration panel to begin setup.Enter Your essensys Credentials
Input your essensys URL and login credentials to authenticate the connection.
Map Your Locations
Use the Location Mapping section to link each OfficeRnD Location with its corresponding essensys site.
Tip: For any locations that you do not wish to connect, leave the setting as 'Do not map'.
From the dropdown, choose the site you wish to select and click 'Create Mapping' to proceed with mapping the records for the chosen site.
What Happens Next
If the selected essensys site has no existing records (floors, spaces, or occupiers), you’ll see a warning:
“Saving will create all floors, resources, and companies from OfficeRnD in Platform. This action can only be done once per site and cannot be undone or reversed.”
If this is intended (it is a new essensys site), click Save and Close to continue. Otherwise, click Cancel and check your essensys Platform setup.
If records do exist, you’ll be taken to the Mappings Screen, where you must:
Map Floors: Connect OfficeRnD floors to essensys Platform floors.
Map Resources to Spaces: Link OfficeRnD resources (e.g., meeting rooms) to essensys spaces.
Map Companies to Occupiers: Match OfficeRnD companies to essensys occupiers.
Automatic Matching and Manual Adjustments
The integration will attempt to match records for floors, resources and companies automatically using name similarity (Levenshtein matching).
Any unmatched records will be highlighted for manual selection.
Member to user mapping happens in the background and requires an exact email match between OfficeRnD and the essensys Platform. The mapping screen will not display individual member matches but will provide:
An overview of how many members were successfully matched.
A list of errors or unmatched records that need to be addressed before saving.
Important Rules
Mappings can only be saved once per site, so ensure accuracy before saving.
You can complete mappings site by site, saving each individually and returning later to finish others.
Once mappings are saved, you can trigger a sync for each location when ready.
Select Sync Options
Select Sync Options
Choose which services to sync across the mapped locations using the available toggles:Auto-send WiFi Invitations
When enabled, members synced to a location with essensys-managed WiFi will automatically receive credentials for secure network access.Sync Calendar Bookings
When enabled, all future bookings in OfficeRnD for the mapped locations will sync to the essensys Platform. This ensures real-time access control and calendar mirroring.
Save Your Configuration
Click Save to apply your settings.
Note: The selected toggles apply universally across all mapped locations. If your essensys sites offer a mix of services (e.g. WiFi only, elumo only, or both), the integration will automatically detect and sync the relevant services accordingly.
Starting the Sync
The sync may take several minutes to complete, depending on the number of locations and entities involved.
You’ll receive a Sync Started email, to confirm that the process has begun.
What happens during the sync
Once the sync is initiated, the integration will automatically perform the following actions to align your OfficeRnD data within the essensys Platform:
Create floors and spaces in essensys Platform
All relevant floors and bookable spaces from OfficeRnD will be created in essensys.Create occupiers for mapped companies
Any company linked to a mapped OfficeRnD location will be created as an occupier in the essensys Platform.Generate contracts for mapped locations
Standard contracts will be created within each occupier for the relevant locations.Provision members as users
Members at mapped locations will be created as users under their associated occupiers.If a member is not linked to a company, they will be created as both an individual occupier and a user.
Sync future bookings (elumo only)
All future bookings from the point of sync will be sent to the essensys calendar, enabling access control and tap-to-book functionality.
Sync Completion
Once the sync is completed, you will receive a further email to confirm, summarising what has been successfully synced based on your selected toggles and mapped locations.
Once the sync is complete, you can revisit the Configure page to check the status of specific entities and confirm that everything is aligned.
Important:
Do not make changes or attempt to reconfigure the integration while a sync is in progress.
Final Steps:
Creating Team Members in the essensys Platform
Create operator-level users in the essensys Platform to WiFi settings and permissions for these users
See: Creating Operator Users (essensys Platform)
Important notes
Please keep the following in mind:
Once companies, members, or bookings are synced from OfficeRnD to the essensys Platform, they should be managed exclusively within OfficeRnD.
Manual changes made to these entities in the essensys Platform will not sync back to OfficeRnD and may be overwritten.
The only exception is bookings made via tap-to-book in elumo, which will correctly sync back to OfficeRnD and appear in the calendar.
Ensure that any updates to memberships, member details, or booking schedules are made in OfficeRnD to maintain consistency across both platforms.
The integration is designed to reflect OfficeRnD as the source of truth for workspace operations—changes made outside of this flow may lead to unexpected behaviour.