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TROUBLESHOOTING OPERATE
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Operate Record Options Are Not Available in View Mode
Operate Record Options Are Not Available in View Mode
Stuart avatar
Written by Stuart
Updated over a week ago

This can be because the HTML in an email in the activity history is corrupting the layout. Broken images or links within the email may prevent the Operate page from parsing. This can result in the removal of the Actions menu on the right side of your records. 

The easiest way to fix this issue is to remove the email in question from the Activity History.  

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