Users need to be invited to Connect in order to access the user based Wi-Fi service. Once they have been added to Connect, you will be able to resend the clients Wi-Fi Secure details.

All users will need to be invited to Connect before being giving access to Wi-Fi Secure. Click here to find out more about inviting users to Connect.

Navigate to the Wi-Fi manager page.

Select the users you wish to give Wi-Fi access to and click save. 

The users will be sent an email from Connect with their username and randomly created password.

If users are using a Windows Operating System that is older than Windows 10, they will need to download a config file. 

More information for members, including a guide to logging into Wi-Fi Secure and downloading the Windows config file is available in our Member Knowledge Base. 

To reset the password for a Wifi Secure user, select the client in the Clients page and click Wi-Fi Manager. 

Select the user you would like to reset the password for and then click Reset Wi-Fi Password.

The user will receive a new email with the new credentials.

You can edit the number of concurrent devices a user is able to log into with their details by selecting the client in the Clients page and clicking Wi-Fi Manager.

Here you will see a list of users, select a user and click View Details.

You can choose to alter the amount of concurrent devices the user is allowed to use. This is automatically set to 3 devices. Click Save to update this change.

Below is a video taking you through the process of adding members to wifi secure: