Introduction
You can connect to your private network via the Wi-Fi Secure network. The WiFi Secure is a WPA2 Enterprise network which requires a username and password as well as accepting a certificate.
There are typically three managed Wi-Fi networks at each of your sites. For more information about these different Wi-Fi networks, see Wi-Fi overview.
Note: This guide is for operator team members with access to the essensys Platform. For details of the process that occupier users should follow, see Connecting to Wi-Fi Secure (occupier).
Granting access to the WiFi Secure
For Occupiers to get their WiFi Secure login details you'll need to make sure they are given access via the essensys Platform. For instructions, see Grant access to Wi-Fi Secure.
As Team Members to get their WiFi Secure login details you'll need to make sure their access is granted by Account in the essensys Platform. For Instructions, see Account Management.
When your Wi-Fi account is created, you are sent an email inviting you to join the Wi-Fi Secure network. This email includes:
The name of the Wi-Fi Secure network to connect to (wireless name).
The username and password to use when connecting to that Wi-Fi Secure network for the first time.
Tip: If you do not seem to have received an email invitation containing the preceding information, check your junk folder. If there is still no email after a delay, contact us.
Connecting to Wi-Fi Secure
You should follow the standard process for connecting to Wi-Fi Secure, using the details from your email invitation to indicate the name of the network and your username and password details.
For connection instructions, either see the manufacturer's help materials for your device or click on the correct device type from the following links:
Tip: If you or your users are unable to connect to the Wi-Fi Secure network at your site or sites you can go through the troubleshooting steps here.
Windows
From your Windows task bar (bottom right), click Network settings.
From the list of available networks, select <wireless name>.
The connection dialogue box opens.
Enter your username and password.
Click OK.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
The Windows device is connected to the Wi-Fi Secure network.
macOS
Connect your device to the <wireless name>.
When prompted, enter the username and password from your invitation email.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
Once you have signed in for the first time, you should not need to enter details again to access the Wi-Fi from this device.
iOS
From your phone:
Navigate to Settings, and select Wi-Fi.
Select <wireless name>.
Once this has been selected, you will be prompted to enter your username and password.
Click Join.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
Android
For manufactures like Samsung, Google, OnePlus that run Android OS you'll to follow the guide below,
Navigate to WiFi, select WiFi Secure.
Add the following details:
EAP Method - PEAP
Phase-2 authentication - MSCHAPV2
CA certificate - Use System certificates
Online Certificate Status - Do not verify
Domain - essensys.tech
Identity - The user name from your invitation email
Anonymous identity - leave this field blank
Password - The password from your invitation email
Click Connect.
The device is then connected to the WiFi Secure.
Chrome OS
The Chrome OS does not automatically set up the Wi-Fi Secure connection in all cases and needs to be manually configured.
You will be presented with a setup menu where you will be asked for various details relating to the setup, if you do not get this far then restart the device and try again.
Enter the details for the following fields:
EAP Method - PEAP
Phase-2 authentication - MSCHAPV2
CA certificate - Use System certificates
Online Certificate Status - Do not verify
Domain - essensys.tech
Identity - The username from your email
Anonymous identity - leave this field blank
Password - The password from your email
All other details can be left as default, you should now be able to click Connect and connect to the network.