Service Guide in Connect

How to view and download client service guides in Connect

Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago


Clients can use the Service Guide to find information about services they receive including data and telephony. There are instructions related to set up and usage. Service guides also give information about the self-help features available through Connect and essensys.

Using the Service Guide

Selecting Export Service Guide in Service section of the Clients page will redirect you to a page where options are Download PDF and Email.

Download PDF: A PDF file will download to your computer and will open in a new tab in your default browser.

Email: This redirects you to a page where you can enter a chosen email address (default will be that of the user). Once you have chosen to send (or cancel) the email you will return to the Clients page.

If you would like to edit the service guide to show your own logo or change the email address it's sent from please see this guide here.

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