To check your own voicemail messages from your telephone handset, simply press the Envelope key, or dial 1571 on the keypad.
You will then be prompted for your PIN. When you enter the correct PIN, you can then press 1 to enter into the voicemail menu. If the PIN is locked, please see the article
Resetting a Voicemail & Login PIN in Connect
If you would like to record you greeting on your voicemail please see this help guide here.
To check your voicemail on your Softphone simply press the Voicemail Key at the keypad,
You will then be prompted for your PIN. When you enter the correct PIN, you can then press 1 to enter into the voicemail menu. If the PIN is locked, please see the article Resetting a Voicemail & Login PIN in Connect.
How to check the Voicemail of a different number
As default, unanswered calls to the main number of a client will go to the voicemail of the main number. To access the voicemail of the main number, or the voicemail of any other number for that client, please see the steps here:
- To check voicemail for a different number (for example, the main number) from your phone, press the Envelope key, or dial 1571 on the keypad.
- Next, DO NOT enter your PIN. This will take you to the voicemail of that handset. Instead of entering your PIN, press the * key.
- You will then be prompted to enter 'the extension of the mailbox you wish to enter', followed by the corresponding PIN. This information will be available on Telephone Manager on Connect.
- Next press 1, to enter into the voicemail menu.
How to remotely access your Voicemail
If you're not in the office you can still check your voicemail. Just take a look at the service guide to get your 'Remote off-site dialling number', and then follow the prompts.
If you scroll down to the Telephony Section, this is where you will find the number, as below: