We, at essensys, hope that you or your occupiers don't experience any technical issues when you are using the global private network or the essensys Platform, but, if you do, we hope that we can help you out!

This article is intended to help you to get help with your problem:

If you have a problem, it is important that you first search the Knowledge Base to see if you can resolve your issue without help. If you are struggling to find what you require you can ask our AI bot via our chat function, please make sure you click Ask a Question,

Open the essensys Platform, then in the bottom-right corner, click the Chat widget.

Then select Ask a question

You'll be routed to our AI bot that can answer any questions you may have like how do you create an occupier in the essensys Platform.

You can also view and search the knowledge base articles, see Knowledge Base.

If you have looked through the Knowledge Base pages, but can’t find a solution to your problem, you should engage with essensys support using the essensys Platform's Chat functionality.

To access the chat:

Open the essensys Platform, then in the bottom-right corner, click the Chat widget.

From this page, you'll have some options to select,

When clicking on Report an issue we'd then ask you to select what you are having an issue with for example this could be an issue with the WiFi Secure,

Once this has been selected, the AI bot would then ask some information we'd require to troubleshoot this further this could be the Occupier or Users affected, this would be required before we can start troubleshooting this issue.

If you or your occupiers are still experiencing technical issues or still have questions that you want us to answer, you can raise, monitor, and add attachments to support cases within the essensys Platform. These support cases will be monitored and handled by essensys.

To raise a support case, click Operations > Support, select a Site (if necessary), and click New case.