The elumo digital pass allows users to access spaces using their mobile device via Apple Wallet or Google Wallet. This guide outlines the SMS-based authentication journey that enables users to receive and activate their digital pass securely.
Overview of the Journey
The provisioning process is initiated when a user is invited to receive their digital pass via a QR code. The journey includes SMS authentication.
Step-by-Step Process
Scan the QR Code
The Operator provides a QR code (issued via email or printed) for the user to scan.
Scanning the QR code launches the elumo digital pass provisioning flow in the user’s mobile browser.
Enter Mobile Number
The user is prompted to enter their mobile number to begin the authentication process.
The system checks if the number exists in the database:
✅ If valid: proceed to OTP verification.
❌ If not found: an error message is displayed, and the user is prompted to try again or contact support.
Tip: If the mobile number is not found, make sure your profile is up to date with your mobile number.
Receive link via SMS
The SMS contains a secure temporary URL directing the user to the elumo pass provisioning page.
The page includes links for both Apple Wallet and Google Wallet:
Add to Wallet
The user follows the steps to add the pass to their device.
If no credentials previously exist against the user, new credentials are generated and assigned to the pass
If credentials already exist (e.g. from a physical access card), the digital pass will use the same credentials.
Requirements for Successful Provisioning
The user must have a valid mobile number stored in their CRM.
The mobile number must match the one used during the provisioning journey.
The user must be synced to the elumo Platform