Skip to main content

Stripe Terminal - Unsuccessful Payment Scenarios

There are a number of scenarios where the payment will not complete immediately, these are detailed below:

The user clicks on the X on the Stripe Terminal The transaction will be cancelled and the Payment Log will be updated. The Pay button will be active to try again.

Card Declined The transaction is cancelled, the Payment Log shows Card Declined. Payment can be attempted again with a new card.

Pin Required The user is prompted to enter a PIN. Assuming the PIN is correct the payment will complete as usual. If incorrect, the user can attempt to try again. After a number of incorrect attempts the reader will display Payment Declined and the Payment Log will display Card Declined after multiple attempts.


Minimum and Maximum Charge Amounts

Please note that there is a minimum and maximum amount allowed via the Stripe Terminal.

Minimum

Settlement Currency

Minimum Charge Amount

USD

$0.50

AED

2.00 د.إ

AUD

$0.50

BGN

лв1.00

BRL

R$0.50

CAD

$0.50

CHF

0.50 Fr

CZK

15.00Kč

DKK

2.50-kr.

EUR

€0.50

GBP

£0.30

HKD

$4.00

HUF

175.00 Ft

INR

₹0.50

JPY

¥50

MXN

$10

MYR

RM2

NOK

3.00-kr.

NZD

$0.50

PLN

2.00 zł

RON

lei2.00

SEK

3.00-kr.

SGD

$0.50

THB

฿10

Maximum

In general, the number of allowed digits limits the maximum amount you can charge a customer. The amount value supports up to:

  • 12 digits for IDR, for a maximum charge of 9,999,999,999.99 IDR

  • 9 digits for IDR with American Express, for a maximum charge of 9,999,999.99 IDR

  • 9 digits for INR, for a maximum charge of 9,999,999.99 INR

  • 8 digits for all other currencies, for a maximum charge of 999,999.99

When accepting card payments, these currencies support higher maximum amounts:

  • 11 digits for LBP, for a maximum charge of 999,999,999,999 LBP

  • 10 digits for COP, for a maximum charge of 9,999,999,999.9 COP

  • 10 digits for HUF, for a maximum charge of 9,999,999,999 HUF

  • 10 digits for JPY, for a maximum charge of 9,999,999,999 JPY

Did this answer your question?