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Troubleshooting Operate

61 articles
A Client Is Unable to Log into the Operate Portal
Unable to Save Formatting on the Operate Portal Terms and Conditions Form
Unable to Book a Meeting Room or Desk even though It Is Available to be Booked on the Operate Portal
The Reported Number of Occupied Workstations is Incorrect in Operate
SagePay Collection Is not Working within Operate
Operate Licence/Invoice Showing Wrong Organization Information
Logo Does not Display on an Operate Template
Troubleshooting Web to Lead Forms in Operate
An Operate Invoice Is Not Attaching to Emails
Portal booking invoices and payments are not recorded by Operate
The Operate generated export file is removing the zeros
Charges Are Created for a Terminated Licence
Sage is not Registered
"Make Available Online" vs. "Can Book on Portal" vs. "Enable Online"
Operate does not show booking conflicts for recurring and multiple bookings
What is the Department Code for?
eFC unable to connect to Sage 50
Unable to add Offices to an Operate Licence
Deposit/Retainer not showing in deposit balance despite being invoiced
Operate Invoice Numbers Are Not Being Applied Correctly for a Particular Location
Operate Record Options Are Not Available in View Mode
Operate Licence Status Workflows Are Not Working
The Deposit Field on an Operate Rent Licence Item Is Grayed Out
Payment Types and Terms Are Not Showing When Activating an Operate Licence
Not Receiving Password Resets from Operate
An Operate Meeting Package Is Not Being Applied to the Client's Home Location
Meeting Room Bookings Are Not Being Discounted for an Operate Account
A Meeting Room Is Not Being Displayed on the Operate Portal
Operate Booking Price Not Calculating Correctly
Unable to Raise a Booking Cancellation Invoice within Operate
Cannot Find an Account in the Operate PoS
The Operate PoS Receipt Time Is Incorrect
Cannot Find a Product in the Operate PoS
The Operate Portal Calendar Does Not Show Correct Times
A Customer Is Unable to Book on the Operate Portal
Direct Debit Is Showing on the Operate Portal, Preventing Users from Making Payments Online
Not Receiving the Operate Portal Password Reset Email
An Invoice Shows as Outstanding on the Operate Portal even though It Has Been Paid
The Account Online Payment Token Does Not Save for Non-Admin Operate Users
Custom Operate Account ID's Are No Longer Being Applied
Terminated Operate Accounts Can Still Be Charged
The Operate Deposit/Retainer is Including Office Rent or Non-deposit Services
Batch Sheets Haven't Transferred During the Operate Bill Run
Grayed Out Operate Batch Sheet, Unable to Edit
A Licence is Not Being Transferred During the Operate Bill Run
The VAT is not Showing on Operate Calendar Bookings
A Credited Operate Invoice is still Showing Outstanding
Operate Portal Emails Are Not Being Sent
Unable to Export from Operate after a Certain Date
The Operate to Sage 50 essensys Financial Connector Is Not exporting transactions
Unable to Export an Operate Invoice for a Particular Customer
The <firstname> Merge Field Is Not Working on Operate Invoice Templates and Emails
A Customer's Operate Invoice Prefix is Incorrect
Operate Invoices Are Not Being Emailed to Customers
Operate Is Not Generating Invoices for an Account
Cannot Produce Invoices for an Operate Account with " " in its Name
Broker (leadDADI) Leads Are Not Showing in Operate
Operate is Not Recognizing Leads as Suspected Duplicates
Account 'Record Types' vs. 'Account Types' in Operate
Operate Licences Don't Save
Operate Licence item pricing changes when the billing schedule is changed from monthly