essensys

The credit needs to be reconciled/allocated against the invoice. To learn how to do this, please see the article related to <a href="https://support.essensys.tech/using-operate/invoices-and-credit-notes/applying-credit-notes-to-invoices-in-operate" rel="nofollow noopener noreferrer" target="_blank">Applying a Credit Note to an Invoice</a>. 

A Credited Operate Invoice is still Showing Outstanding

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